Vc/av Support L1

3 months ago

Ahmedabad Gujarat, India NTT DATA Full time

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.

**Your day at NTT DATA**

The Managed Services Cross Technology Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution.

The primary objective of this role is to ensure zero missed service level agreement conditions. The Managed Services Cross Technology Engineer (L1) focuses on first-line support for standard and low complexity incidents and service requests. This role focusses across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration.

The Managed Services Cross Technology Engineer (L1) may also contribute to / support on project work as and when required.

**What you'll be doing**
- Maintain **the Total Solution** provided by the NTT at the respective location and the Central Infrastructure.
- On-site RE should be** available** at all Bank offices for **9 Hrs X 6 days** to maintain complete solution, however, in case of exigencies, if Bank desires the onsite support shall be **extended beyond office hours **on the** Working days or on Non-Working Days/ Bank Holidays on need basis**.
- Should also perform **day to day monitoring and management of the Integrated Display based VC systems** at their respective offices and the Audio-Video Setup at CR-2, Mumbai. This shall include **facilitation** the **end users in joining meetings through these VC devices**, preventive maintenance of the devices on a monthly basis, coordination with the vendor, etc.
- Should perform a **dry run of the VC solution** at the respective office and submit the status report in the form of a **daily checklist** to the local IT Cell officials.
- Should provide necessary **onsite support during the online meetings **through cloud / On-Premises Video Conferencing meetings in the Bank
- He should **change all the consumable parts** well in time.
- Always **strictly follow the confidentiality** conditions laid out by Bank and changes made to it from time to time.
- Will be provided with individual **security passes **to enable access into the office and facilities on the understanding that these will be returned on termination of contract.
- ** Displaying identity card **with photo from the company.
- Should submit the **weekly pending calls report** for the respective location to the local IT Cell officials.
- Should maintain a **Monthly downtime report **for the overall VC solution / VC device at any given location across the Bank.
- Monthly **report of standby's / spares deployed**; hardware repaired.
- Maintain all the **passive components**.
- Submit **detailed RCA** for all Down times **within 24 hours**.
- Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
- Relevant certifications include which are considered desirable (but not limited to):

- CCNA or relevant level 1 Network Security
- Microsoft Certified, Azure Administrator Associate
- AWS Certified, Solutions Architect Associate
- Veeam Certified Engineer
- VMware certified Professional: Data Centre Virtualization
- Zerto, pure, vxrail
- Google Cloud Platform (gcp)
- Oracle Cloud Infrastructure (oci)

**Required Experience**:

- Entry-level experience with troubleshooting and providing the support required in security / network/ data center/ systems/ storage administration and monitoring Services within a medium to large ICT organization.
- Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Security, Network, Data Centre, Telephony, etc.).
- Basic knowledge of ITIL processes.

**Workplace type**:
On-site Working

**About NTT DATA**

**Equal Opportunity Employer

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