Executive-call Center

6 months ago


Bengaluru Karnataka, India Milann (BACC Healthcare Pvt Ltd) – Bengaluru, Karnataka Full time

Attending Practo calls and divert the traffic to the respective centres
- Keeping a record of the number of patients referred by each field force & the referral doctor.
- Keeping a record of the number of patients referred by our internal doctors
- Keeping a record of the number of patients referred by our external doctors
- Intimating the field force of the patients referred by their customers or doctors from their areas irrespective of whether they are meeting or not.
- Attending the toll free calls & forwarding details of the calls received every day and the action taken in this regard including the follow up.
- Transferring the calls to concerned department if necessary for any further enquirers
- Ensuring compliance to appointment management system for scheduling and rescheduling appointments
- Follow up with the patients received on Practo for conversion
- In case of a patient coming for In-patient services/procedures (Day Care/MOT/Admission confirms the availability of bed and then admits the patient after completing the necessary paper work/formalities.
- Be informed about the availability of a consultant or the working of a particular department.

**Salary**: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Internet reimbursement
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Work Location: In person


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