Ses Product Success

4 weeks ago

Bengaluru, India Sprinklr Full time

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through

The Sprinklr Way


**Job Description**:

- Sprinklr is the unified platform for all customer-facing functions. We call it unified customer experience management (Unified-CXM). We help companies deliver human experiences to every customer, every time, across any modern channel, at a once impossible scale. Headquartered in New York City with over 3,400 employees globally, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way.What You’ll Do-
- Identify, comprehend and clearly articulate clients' requirements to define, analyze and implement an end-to-end solution.
- Analyze and elevate client’s engagement with the platform features and capabilities, adoption of the product and create a compelling business case for adopting new features, hence paving way for an upsell or cross-sell.
- Analyze clients’ performance and prescribe methodologies for optimal budget management, faster growth, higher conversions and an effective customer engagement.
- Collaborate with our technology partners to build expertise on the social media management software.
- Provide an effective reporting mechanism for highlighting prime metrics and key performance indicators.
- Work with clients to improve the paid services and its alignment with the client's core business.
- Capturing development areas for product improvement and drive interlocks with product managers and engineering for necessary enhancements.
- Who You Are & What Makes You Qualified- Experience in Web technologies, CRM or SaaS platforms and/or digital marketing experience in social platforms.
- Advanced analytical skills with proven competency in Data tools and methodologies, ability to collate, harmonise and visualise data and present the statistical merit in a business case.
- Excellent written and verbal communication skills, articulation skills and a compelling executive presence.
- Ability to interpret Industry specific trends across different verticals or lines of business.
- Ability to operate in an autonomous way, dive deep, engage stakeholders across regions and lead change management.
- Intrinsically motivated to tackle unique client use cases, passion to solve business challenges and commitment to client delight.
- Demonstrated passion for the social technology universe.
- Direct experience in working with or for social media management software is preferred.
- Social media ads certifications or Digital Marketing Certifications are preferred.
- University Degree preferably in STEM
- We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.- We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.- We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with Audible for Business, LinkedIn Learning, and more.- EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.- Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veter

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