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Se- Antivirus L2

4 months ago

Bengaluru, India CGI Full time

SE- Antivirus
- L2

Level 2 |4-6 YRS
- Minimum 4 years of experience in ePO, VSE, Agent, Endpoint Security & other security software.
- 6+ years working experience on Windows 2008; 2012 and 2016
- 3+ years working experience in DLP, HIPS, Encryption
- Responsible for resolving all technical incidents escalated by the L-1 team
- Analyze Change Request; review change requests with the client & stake holders; validate the information and execute - High complexity; Critical & Emergency Changes
- Sound knowledge on ePO upgrade, ePO Database connection issue, software deployment process.
- Sound knowledge on Windows, McAfee ePO, VSE, Endpoint Security, HIPS, DLP, FRP & other security software.
- Participate in Problem Management review meetings and provide root cause analysis
- Ability to handle and drive Incident Review bridges by identifying potential Problems; recommend solutions to be implemented
- Responsible for SLA compliance
- Should possess work experience on ePO migration/upgradation projects

Experience on malware issue resolution.
- Communicate effectively (verbal and written) and clearly within the team and with all the stakeholders Good knowledge on ITIL process
- Technical Certification a must on latest technologies (Windows/VMware/Cloud)
- Must have had prior hands on experience in at least 3 of infrastructure areas - Windows/ ePO/ Symantec AV/ Trend Micro/ Sophos
- Possess ITIL certification
- On call schedule and week end change schedule participation
- Ready to work at night shift (EST timezone) and flexible for other hours

Locations - Bangalore/Chennai
Ready to work at night shift and flexible for other hours
Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today—one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI—where your ideas and actions make a difference.
Your future duties and responsibilities

Required qualifications to be successful in this role