Customer Relationship Associate
3 months ago
**Job Title: Customer Relationship Associate**
**Job Location: Hadapsar, Pune**
**Responsibilities**:
2. Resolve customer issues by researching and identifying the root cause of the problem, and takingappropriate corrective actions
3. Build and maintain strong relationships with customers by providing excellent serviceand product recommendations
4. Provide customers with product information, pricing, and availability
5. Collaborate with other departments to ensure customer needs are met
6. Identify opportunities for process improvements and recommend solutions
7. Keep accurate records of customer interactions and transactions in our CRM system
8. Meet and exceed individual and team performance goals
9. Assist with general administrative tasks, such as filing, scanning, and data entry, as needed.
**Qualifications**:
Any graduate degree, or a degree in a related field
Excellent written and verbal communication skills
Strong problem-solving skills and ability to think critically
Ability to multitask and manage time effectively
Knowledge of CRM software and tools
Familiarity with customer service metrics and KPIs
Ability to work in a team-oriented environment
**Working Schedule: Monday to Saturday**
9:30 am to 6:00 pm
About TBOF:Located in Maharashtra, India, Two Brothers Organic Farms follows the principles of organic and naturalfarming methods. We prioritize the use of natural fertilizers, composting, crop rotation, and biological pestcontrol to ensure the health and fertility of the soil. The farm avoids synthetic chemicals, pesticides, andgenetically modified organisms (GMOs) in its farming practices.Our primary goal is to increase three circles:
1. Circle of farmers doing sustainable agriculture
2. Circle of co-workers: Giving more socially humane standards to work
**Job Types**: Full-time, Permanent
Pay: ₹250,000.00 - ₹350,000.00 per year
**Benefits**:
- Life insurance
- Provident Fund
Schedule:
- Day shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 8087775708
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