Desktop Support Executive

3 days ago

Padmanabhanagar Bengaluru Karnataka, India Nimiety Careers Full time

Exp : 1 to 1.5 years

Work location : Padnamnagar, Bangalore

Hardware and Software Support

 Provide support for hardware components, including desktops, laptops, monitors, keyboards, mice,

printers, and scanners.

 Install, configure, and troubleshoot operating systems (e.g., Windows, macOS) and software

 Conduct hardware and software upgrades and repairs as needed.

User Support

 Respond to user inquiries and technical issues promptly, either in person or remotely.

 Assist users with account setup, password resets, and access permissions.

Troubleshooting

 Diagnose and resolve hardware and software issues by performing tests and analyzing system logs.

 Identify and address network connectivity problems.

System Maintenance

 Perform routine maintenance tasks, such as software updates, patches, and antivirus scans.

 Monitor system performance and recommend optimizations.

Peripheral Devices

 Configure and troubleshoot peripheral devices, including printers, scanners, and external storage

devices.

 Install and maintain device drivers and updates.

Documentation and Reporting

 Maintain accurate records of hardware and software inventory.

 Document support tickets, resolutions, and procedures.

 Prepare reports on support activities and recurring issues.

 Assist in ensuring the security of end-user devices and data by implementing security policies,

software updates, and access controls.

Training and Education

 Develop user-friendly guides and documentation.

Inventory Management

 Manage hardware and software inventory, including procurement, asset tracking, and disposal.

**Qualifications**:
 A bachelor's degree in computer science, information technology, or related field is preferred.

 Proven experience in desktop support or related IT roles.

 Strong knowledge of desktop operating systems (e.g., Windows, macOS) and common software

 Familiarity with hardware components, network configurations, and peripheral devices.

 Excellent problem-solving and communication skills.

 Customer service-oriented with the ability to provide a high level of end-user support.

Soft Skills:
 Strong communication and interpersonal skills.

 Patience and empathy when dealing with end-users.

 Ability to work independently and in a team.

 Adaptability to new technologies and a dynamic IT environment.

**Salary**: ₹10,000.00 - ₹20,000.00 per month

Ability to commute/relocate:

- Padmanabhanagar, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)

**Experience**:

- IT: 1 year (preferred)
- total work: 1 year (preferred)

**Speak with the employer**
+91 8147506396

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