Desktop Support Technician

3 months ago

Bengaluru Karnataka, India Flexera Software, Inc. Full time

Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint in hybrid environments—from on-premises to SaaS to containers to cloud.
- Must be a good communicator and be able to work in a high paced team environment
- Responsible for day to day deskside and remote support
- Perform inventory management tasks and end user computer setups

Responsibilities:

- Ensure SLA’s and world class support goals are achieved;
- Hardware deployment using automated provisioning tools such as Intune/Jamf;
- Enforce desktop hardware and software standards;
- Support productivity software such as Microsoft Office and M365;
- Support hardware systems, peripherals and printers;
- Maintain standard operating systems, endpoint protection, and hardware destruction standards;
- Ensure software compliance;
- Sales Team support;
- Limited travel is required;

Required Experience & Skills:

- BS in Computer Science, Engineering, or related technical field with 3+ years related experience;
- Strong communication and interpersonal skills;
- Ability to work independently and with strong time management skills;
- Must be customer-service oriented;
- Maintain consistent work hours;
- Experience with support of a global environment preferred;
- Solid problem solving and analytical skills;
- Good communication skills (written and verbal);
- Self-starter who continually develops and broadens their skill set;
- Demonstrates technical proficiency through the pursuit and achievement of industry certifications;
- Flexibility and willingness to be on-call and available, including weekends, and participate in a team on-call rotation;
- Organization and documentation skills;
- Working knowledge of networking topologies, TCP/IP, DNS, DHCP, Wireless
- Experience with Intune, Microsoft defender, Adobe, MDM
- Certifications such as A+, ACMT, MCSA Desktop, MCSE Desktop, Microsoft Specialist, are a plus;

Responsibilities: List three key areas of responsibility, details on specific activities
- User Support: Provide ongoing support to Flexera end users
- Computer Provisioning: Deployment of computers to World Wide locations

Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.

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