Desktop Support

6 months ago

Bengaluru Karnataka, India Granicus Inc. Full time

**The Company**

**Serving the People Who Serve the People**
- Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.
- Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.
- Want to know more? See more of what we do here.

Granicus is the leading provider of citizen engagement technologies and services for the public sector, bringing governments closer to the people they serve with the first-and-only Civic Engagement Platform. Granicus works with more than 5,500 government organizations and connects more than 280 million people in the largest Citizen Subscriber Network of its kind

**Desktop Support - Tier 1**:

- What You'll Do:

- Submit fully documented customer issues into a ticket management system
- Analyze the symptoms, determine the urgency and where possible, provide resolution to the issue
- Dispatch an incident to the appropriate tier 2 support group when first call resolution is not possible
- Understand and assist with all internal and external escalations
- Continue to look for process improvement opportunities, and follow up with peers and leads in improving service delivery
- Troubleshoot and resolve software, hardware, and audio-visual issues for corporate environment
- Provisioning user accounts across multiple systems including, but not limited to: Office 365, Active Directory, VOIP, Teams, etc.
- Develop and maintain knowledge base
- Other duties as assigned by the IT Manager

**Who You Are**:

- You possess problem solving and communications skills
- You have an understanding of Windows and/or Mac Operating Systems
- You demonstrate excellent communication skills - both written and verbal
- You possess the ability to perform both onsite and remote support for end users
- You are self-motivated with a desire to expand your knowledge base
- You are a fast learner and highly adaptable, able to work in stressful situations under deadlines
- You demonstrate a clear sense of integrity, work ethic and a sincere interest in building strong relationships based upon competency and trust
- You are self-motivated, proactive attitude

**Security and Privacy Requirements**:

- Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
- Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

  • IT Desktop Support

    6 months ago

    Bengaluru, Karnataka, India Nielsen Full time

    **Job Requirements**: - Bachelor's degree in Information Technology, Computer Science, or a related field. - 2-4 years of hands-on experience in desktop support, system administration, and server administration (Windows and Linux). - Strong troubleshooting skills for both hardware and software issues. - Familiarity with Windows and macOS operating...

  • Desktop Support L1

    1 week ago

    Bengaluru, Karnataka, India Vinva Technologies Pvt. Ltd. Full time

    **Job Title: Desktop Support Engineer** **Location: Bangalore, KA 560114** **Day Shift/ Full Time Role** About the Role: We need a tech-savvy, customer-focused Desktop Support Engineer to help with computers and IT needs, both in the office and out in the field. You'll be troubleshooting, fixing hardware, installing software, and making sure everyone has...

  • Desktop Support

    6 months ago

    Bengaluru, Karnataka, India LiftOff Software India Pvt Ltd Full time

    **Experience** - 1 to 2 years **Responsibilities** Address & Track user tickets regarding hardware, software and networking Ask targeted questions to diagnose problems Guide users with simple, step-by-step instructions by conducting remote troubleshooting Test alternative pathways until you resolve an issue Direct unresolved issues to the next level of...

  • Desktop Support Technician

    2 months ago

    Bengaluru, Karnataka, India Flexera Software, Inc. Full time

    Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service....

  • Desktop Support

    6 months ago

    Bengaluru, Karnataka, India Infolog solutions private limited Full time

    Job Description: - Provide support on windows platform. - Installation, Configuration and Administration of Windows7 / Windows 8 and windows 10. - Troubleshoot problems All Model Desktop & Laptop Hardware and OS Configuring of Driver & Devices. - Configuration New user PC & Profile, IP Address and LAN. - Troubleshooting, installing and configuring Mail...

  • Desktop Support

    6 months ago

    Bengaluru, Karnataka, India Infolog solutions private limited Full time

    Job Description: - Provide support on windows platform. - Installation, Configuration and Administration of Windows7 / Windows 8 and windows 10. - Troubleshoot problems All Model Desktop & Laptop Hardware and OS Configuring of Driver & Devices. - Configuration New user PC & Profile, IP Address and LAN. - Troubleshooting, installing and configuring Mail...

  • Desktop Support-l3

    6 months ago

    Bengaluru, Karnataka, India Tata Consultancy Services Full time

    Must Have - Minimum 5 Years of Desktop Support Experience. - Windows 7 & Windows 10 OS support - VMware experience is must, or VDI environment support experience (VMware Horizon) - MDT: Image capturing and managing - SCCM/MECM (System Centre Configuration Manager), administration and support. SCCM OS deployment. - Knowledge about Group Policy administration...

  • Desktop Support

    6 months ago

    Bengaluru, Karnataka, India 3i-infotech Full time

    **Designation **:Desktop support Engineer - Field engineer **Salary**: 2.0 LPA to 3 LPA **Location**: Bamgalore, Karnataka **Experience**: 1+ Years **Qualifications** : Any degree **Description**: **Mandatory skills**:Desktop troubleshooting, Printer support, Installation, Configuration, etc.. - Ready to travel. - Address user tickets regarding...

  • Desktop Support Expert

    1 month ago

    Bengaluru, Karnataka, India @ Six Sigma Full time

    About the RoleWe are seeking a skilled Desktop Support Expert to join our team at @ Six Sigma. As a key member of our ITIS department, you will be responsible for providing top-notch support to our desktop users.Key ResponsibilitiesProvide timely and effective support for desktop-related issuesCollaborate with the IT team to resolve complex technical...

  • Desktop Support Executive

    6 months ago

    Padmanabhanagar, Bengaluru, Karnataka, India Nimiety Careers Full time

    Exp : 1 to 1.5 years Work location : Padnamnagar, Bangalore Hardware and Software Support  Provide support for hardware components, including desktops, laptops, monitors, keyboards, mice, printers, and scanners.  Install, configure, and troubleshoot operating systems (e.g., Windows, macOS) and software  Conduct hardware and software upgrades...

  • Desktop Support Engineers

    1 month ago

    Bengaluru, India Techminds IT Solutions Full time

    Company OverviewTechminds IT Solutions is a leading IT services provider and systems integrator with a focus on startups and innovation. We offer consulting, software development, infrastructure solutions, and system integration services to ensure business growth. we are committed to delivering high-quality IT solutions to our clients.Job OverviewWe are...

  • Desktop Support Technician

    1 month ago

    Bengaluru, Karnataka, India Fox Corporation Full time

    OVERVIEW OF THE COMPANY Fox Corporation is seeking a Desktop Support Technician to work in our Bangalore office. The technician will be responsible for providing best in class support to all levels of Fox employees. This position will address all support, service and technology needs for Fox employees. This position requires maintaining a high degree of...

  • Executive - Desktop Support

    6 months ago

    Karnataka, India Dodla Dairy Full time

    DEPARTMENT : IT WORK LOCATION : Indragi ( Karnataka) REPORTING TO : Corporate IT EDUCATIONAL QUALIFICATION : B.Com, BTech PRIOR EXPERIENCE : 3+ years - Responsible for entire Plant IT Operations in consultation with Corporate IT Team, which includes but not limited to - ICM of all Servers, if any - ICM of LAN - ICM of Firewall, Routers & Switches - ISPs...

  • Desktop Support

    6 months ago

    Bengaluru, India Photon Full time

    Active Directory Services/Citrix /VMware - L2 Support Sophos/MSD/CrowdStrike Deployment and maintenance Handling the Manage Engine and vulnerable Patches and updating Critical Patches. Monitoring Threads Malware & EndPoint Incidents. Handled OS Ticket Tool Infra Support Tickets Managing AD and Troubleshooting Domain issues Handling the Software and Hardware...

  • Desktop Support Technician

    4 months ago

    Bengaluru, Karnataka, India PayPal Full time

    **The Company** PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at...

  • Desktop Support Engineer

    6 months ago

    Bengaluru, India @ Six Sigma Full time

    Job Details Organisation Name Tata Consultancy Services About Organisation CMM Level 5 Company Requirement Type Permanent Job Title Desktop Support Engineer Job Level Middle Management Job Description No. of Openings 3 Job Domain ITIS Experience - Minimum - Maximum Support Engineer Expected Date Of Joining 2023-11-16 Joining Time 15 Days Salary 35000...

  • Backup Desktop Support Help

    6 months ago

    Bengaluru, Karnataka, India Techminds IT Solutions Full time

    We're seeking a backup IT Support professional to join our IT support team in Bangalore. In this role, you'll - Replace outdated / old Desktop Computers or Monitors with new equipment - Arranging the systems from one bay to other ensuring full functionality. - You'll also neatly organize cabling for a clean, professional appearance. The Pay is 550 rupees...

  • Desktop Support Engineer

    3 weeks ago

    Bengaluru, India TechnoSphere, Inc. Full time

    Desktop support engineers, also known as IT support technicians or help desk technicians,are IT professionals who provide technical assistance to computer users within anorganization. They troubleshoot software and hardware issues to ensure computersystems, mobile devices, and networks operate properly.Corporate IT functions as an enabling organization to...

  • Desktop Support Specialist

    3 weeks ago

    Bengaluru, Karnataka, India Zycus Full time

    We are seeking a skilled Desktop Support Specialist to join our internal IT team. This is a contract role with opportunities for growth and professional development.About ZycusZycus is a pioneer in Cognitive Procurement software, serving large global enterprises for two decades. Our Source to Pay integrated suite has been consistently recognized by Gartner,...

  • Desktop

    6 months ago

    Bengaluru, Karnataka, India Tata Consultancy Services Full time

    **Proven experience as a Team Lead in calling and team handling experience**. - ** Ability to diagnose and resolve basic technical issues to help the associates.**: - ** Forecast, rostering, monitoring of queue, planned and unplanned leaves.**: - ** Customer-oriented and cool-tempered.**: - ** 12 - 13 years - experience in the Helpdesk/Desktop...