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Customer Service Executive

2 months ago

Pune Maharashtra, India Tata Communications Full time

**Broad outline of the Role**
- The role is responsible for network operations and maintenance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
- This role is in service assuerence team

**Purpose - Broad objective of the role**

**Customer Complaint Handling**

First Level Resolution

**Trouble Ticket Management**

**Customer Communication**

**Size and Scope of Role - No. of direct reports**

This is indiviual Contributor role

**Size and Scope of Role - Total team size**

**Minimum qualification & experience**
- Graduate with 0-4 years of experience

**Other knowledge/skills**
- Demonstration of problem-solving skills
- Prior experience in providing technical support in fast paced, high availability, 24X7 environments.
- Sound understanding of TELECOM, switching Technologies
- Exposure to International client facing functions
- Experience in Level 1 assurance functions.

**Key Responsibilities**
- Maintaining, administering, upgrading, and troubleshooting network tools and equipment
- Assisting with and implementing installations as required for new and existing customer and internal projects inclusive of - terminations, testing and labelling of most common transmission mediums, hardware installations etc.
- Ensure SLA are achieved and work proactively to maintain the same.
- Conduct network security audits and scanning on a predetermined basis.
- Compile and track vulnerabilities over time for metrics purposes.
- Timely upgradation of all the tools used and their related documents like SOPs etc.

**Technical Competencies**

**Knowledge / Skills**

**Job Segment**:Operations Manager, Technical Support, Network Security, Network, Operations, Technology, Security

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