Customer Service Executive

2 weeks ago


Pune Maharashtra, India Genesis HR Services Full time

**Role Information**

**Senior Process Executive**

**Position Summary**

Provide advance level technical support, service restoration, fulfillment of service request and advice to users ensuring maximum availability, performance and utilization of knowledge and information systems.

Provide inputs for Problem management by leveraging best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling

Own and provide recommendations for knowledge management by periodically reviewing knowledge articles and their usage. Classifying public, private, obsolete and restricted knowledge articles.

Supports the SME in identifying and developing training needs and contents, reviews and escalation with the objective to meet the SLA targets for the specific process within guidelines, policies and norms of Infosys.

Supports the Customer Service agents by handling escalated tickets and coach them to improve their user handling skills

**Required skill set**

**General Knowledge & Skills**
- Good analytical ability and excellent communication skills
- An eye for detail to determine the root cause of an issue, to identify methods to avoid repeat contacts
- Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues
- Displays superb customer service skills and capabilities

**Job duties and responsibilities**

Transition Coordination - Process definition & documentation

Process & SLA Compliance

Customer Interaction - Escalation management

Identify Process Re-engineering/transformational opportunities and participate in the initiatives

Provide support to SME in engagement activities like training, logistics, acting as SPOC, etc.

**Education and other requirement**
- Minimum experience of 0 to 1 year with relevant experience in Customer Service
- Graduate
- Willingness to work in rotational shifts

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹240,000.00 - ₹375,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Night shift
- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Shift allowance

Work Location: In person

**Speak with the employer**

+91 6377453351



  • Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate** Designation: Customer Service Associate **Job Type**: Full Time Shift: Night Shift ( 9 Hrs rotational between 8pm to 8am) Work Experience: Minimum 2 years in International voice process - (Preferrable from US health care) Educational Qualification: Graduate or equivalent **Salary**: 25k-32K gross salary Managing incoming...


  • Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate_Lingual Process - Malayalam Language** **Job Details & Requirements** Designation: Customer Service Associate Process Type - Voice Experience - fresher to 3 months experience Qualification - hsc or any graduate **Salary**: ₹12,000k - ₹16,000k gross **Requirements**: Should know and be able to speak lingual Malayalam...


  • Nagpur, Maharashtra, India Altius Customer Services Pvt. Ltd. Full time

    **Job Details & Requirements**: Designation: Customer Service Associate Number of Vacancy: 10 **Job Type**: Full Time Shift**:Night Shift** ( 9 Hrs rotational between 8pm to 8am) Work Experience: Minimum 2 years in International voice process - (Preferable from US health care) Educational Qualification: Graduate or equivalent **Salary**: 25k-32K gross...


  • Pune, Maharashtra, India Capita Full time

    Provides administrative support to customer service processes. **Job title**: Executive - Customer Services (Webchat) Undertakes basic administrative tasks Ensures that complete documentation is maintained either in electronic or hard copy form. Transmits information or documents to customers, using computer, or mail Accurately captures data and enters it...


  • Mumbai, Maharashtra, India Quick India Logistics Pvt Ltd Full time

    **About Company** India's Top Logistics firm has over 32000 channel partners, a team of 2000+ dedicated professionals, and round-the-clock service we have emerged as the most favored channel partners for our customers. Our key focus is to ensure our customers are provided with world-class Logistics services and **ISO Certified(9001-2015).** We at QILPL...


  • Pune, India United Consulting Full time

    We are looking for a qualified Customer Service Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team.Responsibilities:Managing a team of representatives offering customer support.Overseeing the customer...


  • pune, India United Consulting Full time

    We are looking for a qualified Customer Service Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. Responsibilities: Managing a team of representatives offering customer support. Overseeing the customer...


  • Pune, Maharashtra, India M.S.Enterprises Retails Pvt Ltd Full time

    Product Knowledge: Develop a deep understanding of the company's products or services to effectively assist customers and provide accurate information. - Quality Assurance: Adhere to company policies, procedures, and service standards to ensure consistent delivery of high-quality customer service. **Job Types**: Full-time, Part-time, Fresher **Salary**:...


  • Pune, Maharashtra, India Tech Mahindra Full time

    Job Requirements Job Title: Customer Service ExecutiveCompany Name: Tech MahindraLocation: PuneSalary: Competitive salary range per annumQualification:High school diploma or equivalent0 - 5 years of customer service experienceJob Description:Join the Tech Mahindra team as a Customer Service Executive in Kolkata, West Bengal, and play a crucial role in our...


  • Pune, India Floating Minds Infotech Full time

    **Openings for International Voice Process with attractive packages** Unlimited Incentives Position Title - **Customer Service Executive** Location - Kharadi, Pune **Profile Summary**: As a Customer Service Executive (CSE), you will be responsible for communicating with consumers and taking their follow-ups. **Position requirements**: - Freshers with...


  • Govandi, Mumbai, Maharashtra, India Zama Organics Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when...


  • Mumbai, Maharashtra, India HR POWER PAK Full time

    **Job Title: Customer Service Executive** **Location: Kandivali** **Experience: 1-2 years** **Job Summary**: **Responsibilities**: - **Customer Support**: - Provide accurate information about products, services, pricing, and promotions. - Assist customers with order placement, tracking, cancellations, and returns. - **Issue Resolution**: - Listen to...


  • Thane, Maharashtra, India JindalX Full time

    **Position Overview**:We are seeking a dynamic and customer-focused Customer Service Executive to join our dedicated team at JindalX. As a Customer Service Executive, you will play a pivotal role in ensuring exceptional customer experiences and maintaining the reputation of our brand. You will be responsible for addressing customer inquiries, resolving...


  • Pune, India Capita Full time

    Participates in ongoing production processing and performs basic operational tasks under direct supervision. **Job title**: Executive - Customer Services Participates in ongoing production processing and performs basic operational tasks under direct supervision. **Location**: Pune , India **Time Type**: Full time **Contract Type**: Permanent


  • Pune, India Zoopero Marketing Private Limited Full time

    International Voice Process - Unlimited Incentives Position Title - Customer Service Executive Location - Magarpatta, Pune (Hybrid) **English verbal and written skills mandatory** * **Profile Summary**: As a Customer Service Executive (CSE), you will be responsible to communicate with consumers located globally through an online platform. **Position...


  • Pune, Maharashtra, India timesjobs Full time

    Customer Service Executive - Technical Support CenterDate: 22 Feb 2024Location: Pune, IndiaCompany: Tata CommunicationsBroad Outline of the RoleThe role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.PurposeBroad objective...


  • Mumbai, Maharashtra, India Asoftech solutions pvt ltd Full time

    We are hiring for Customer Service Executive Location: L&T Powai (Andheri East) Timing: 9:30 pm - 6:30pm Working Days: Monday - Friday Job description: **Requirements**: - Male or Female both are welcome. - Basic & Good English Speaking & Excellent English Speaking. - Job nature only Lead Generation Process (Convince to the customer for Appointment) -...


  • Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    **About US** Altius started its operations in early 2002 as consultants and has rapidly grown into a diversified company with zealous experts from various sectors catering to our Clients transformation. We handle customer lifecycle management through our Digital Marketing, Information Technology & Business Process units. We help brick & mortar businesses go...


  • Pune, Maharashtra, India timesjobs Full time

    Job Title: Customer Service Executive - Technical Support CenterDate: 27 Mar 2024Location: Pune, IndiaCompany: Tata CommunicationsBroad outline of the RoleThe role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.Purpose -...


  • Pune, Maharashtra, India timesjobs Full time

    Customer Service Executive - Technical Support CenterDate: 22 Feb 2024Location: Pune, IndiaCompany: Tata CommunicationsBroad outline of the RoleThe role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.PurposeBroad objective...