Customer Service Executive

1 month ago


Mumbai Maharashtra, India HR POWER PAK Full time

**Job Title: Customer Service Executive**

**Location: Kandivali**

**Experience: 1-2 years**

**Job Summary**:
**Responsibilities**:

- **Customer Support**:

- Provide accurate information about products, services, pricing, and promotions.
- Assist customers with order placement, tracking, cancellations, and returns.
- **Issue Resolution**:

- Listen to customer concerns and complaints with empathy and patience.
- Investigate issues thoroughly, escalating complex problems to appropriate teams for resolution.
- Follow up with customers to ensure satisfactory resolution and maintain customer satisfaction.
- **Product Knowledge**:

- Develop a deep understanding of company products, services, and policies.
- Stay informed about product updates, features, and improvements.
- Educate customers about product usage, troubleshooting, and best practices.
- **Order Management**:

- Process customer orders accurately and efficiently using order management systems.
- Coordinate with logistics and warehouse teams to ensure timely delivery of orders.
- Monitor order status, shipping, and delivery tracking to provide updates to customers.
- **Customer Feedback**:

- Solicit feedback from customers about their experiences with products and services.
- Document customer feedback and suggestions for product improvements or service enhancements.
- Communicate feedback to relevant departments to drive continuous improvement.
- **Documentation and Reporting**:

- Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions.
- Generate reports on customer service metrics, such as response times, resolution rates, and customer satisfaction scores.
- Analyze data to identify trends, patterns, and opportunities for service improvement.
- **Cross-functional Collaboration**:

- Collaborate with internal teams, including sales, marketing, and product development, to address customer needs and resolve issues.
- Share customer insights and feedback with relevant stakeholders to inform business decisions.
- **Quality Assurance**:

- Adhere to established service standards, policies, and procedures.
- Participate in quality assurance initiatives, such as call monitoring and performance evaluations.
- Continuously strive to improve service quality and efficiency.

**Salary**: ₹15,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**

+91 8452950795



  • Nagpur, Maharashtra, India Sath Outsourcing Service pvt. Ltd. Full time

    A Social Media Specialist is a skilled professional responsible for developing and executing social media strategies. They create engaging content, optimize company pages, and foster community interaction. With expertise in social media marketing and analytics, they drive customer engagement, website traffic, and revenue growth. **Job Types**: Full-time,...


  • Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate (Bengali Process)** **Job Details & Requirements** **Designation: Customer Service Associate (Bengali Process)** Process Type - Voice Experience - fresher to 3 months experience Qualification - hsc or any graduate **Salary**: ₹12,000k - ₹16,000k gross **Requirements**: Should know and be able to speak Bengali...

  • Customer Service

    5 days ago


    Mumbai, India Tech Mahindra business service Full time

    **Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. -...


  • Mumbai, Maharashtra, India Paramount Health Services Full time

    **Company Description** Paramount Health Services(TPA) Pvt. Ltd. (PHS) is a Third Party Administrator (TPA) in the Health Insurance Sector, servicing all insurance companies. PHS adds value to basic health insurance policies for individuals through its network of healthcare service providers, medical care standardization, claims management, client...


  • Nagpur, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    Location: Onsite at Mihan, Nagpur Process Type**:Voice ( Malayalam, English & Hindi)** Experience: Fresher or 6 months experience (Preferable) Qualification: Any Graduate/HSC **Salary**: ₹17000 Gross Per Month Shift Duration: 8 hours Shift Window: 9am - 9pm Week Off Pattern: Rotational Week Off Count: One week off **Key Responsibilities**: -...


  • Navi Mumbai, Maharashtra, India NARITH BUSSINES SERVICE Full time

    Urgent Hiring For BPO Customer service international Evening shift 5pm to 2 am Must have experience in BPO for Customer service executive Minimum 1 Years of experience Required in escalation/complaint handling **Freshers with Excellent comms required **Must Have A Good Communication Skill in English Must have good Customer service skill and Convincing...


  • Mumbai, Maharashtra, India Quick India Logistics Pvt Ltd Full time

    **About Company** India's Top Logistics firm has over 32000 channel partners, a team of 2000+ dedicated professionals, and round-the-clock service we have emerged as the most favored channel partners for our customers. Our key focus is to ensure our customers are provided with world-class Logistics services and **ISO Certified(9001-2015).** We at QILPL...


  • Mumbai, Maharashtra, India SBI Mutual Fund Full time

    We are looking to hire a Customer Service Executive to bring in excellence in service in Mumbai. Candidate needs to be service oriented, excellent communicator and able to handle customer inquiries accurately, promptly and within TAT.


  • Mumbai, Maharashtra, India DataScout International Consulting Pvt Ltd Full time

    **Job Role: Sales & Customer Service Executive** Job Location: Santacruz East, Mumbai, Maharashtra Working: Monday to Friday (10Am - 7Pm) **Role & Responsibilities** - As a Customer Sales Executive, you will be responsible for - **Sales and Upselling**: Identify opportunities to promote products or services and meet sales targets by cross-selling,...


  • Mumbai, Maharashtra, India That's My Job. Full time

    We are hiring customer service executive. - Supervising a team of customer support professionals. - Monitoring the entire customer service process. - Resolving customer issues brought to your attention. - Creating procedures and policies for effective customer service. - Planning how to train customer support professionals. - Standardizing the customer...


  • Mumbai, Maharashtra, India Talent Hub Acquisition REsource LLP Full time

    **Little Muffet** Fashion Club for Kids. 0ffice address: Little Muffet, Ground Floor, Flat no.1, Ami Ram Krishna Building, Happy Home Society, Nehru Road, Vile Parle East, Near western expressway. Job Role: Customer Service Executive With Excellent English Communication and interpersonal skills. Work from office (Monday-Saturday: 10AM-7PM) Salary...


  • Mumbai, Maharashtra, India Yes Securities Pvt Ltd Full time

    **We Are Hiring FRESHER for Yes Securities as a Customer Servicing Executives !!!!** **About Us**: YES SECURITIES, a wholly-owned subsidiary of YES BANK, is one of the leading financial advisors in India, offering a gamut of services such as Investment Banking, Merchant Banking, Institutional and Equity Research, Institutional Sales, Portfolio Investment...


  • Nagpur, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    Location: Onsite at Mihan, Nagpur Process Type**:Voice (English,Hindi & Odia/Kannada)** Experience: Fresher or 6 months experience (Preferable) Qualification: Any Graduate/HSC **Salary**: ₹12,000 - ₹16,000 gross per month Shift Duration: 8 hours Shift Window: 10am - 6pm Week Off Pattern: Rotational Week Off Count: One week off **Key...


  • Mumbai, Maharashtra, India Yapsody India Pvt Ltd Full time

    We at Yapsody India are seeking skilled and motivated Customer Service Executives to join our growing team and contribute to our commitment to delivering outstanding customer experiences. As a Customer Service Executive (Voice & Web), you will be responsible for providing top-notch assistance to our customers via both voice and web channels. Your primary...


  • Mumbai, Maharashtra, India The October Company Full time

    **Role: Customer Service Executive (Voice process)** **Exp - 6 Months +** Industry Type - BPO. Employment Type-Full Time, Permanent. **Excellent English Communication** (Versant 5 Level) Education Qualification - **Graduation.** - **Work Location: Chandivali Mumbai** **(Work from Office)**- **6 Days Working (Rotational Week Off)** Dayshifts for...


  • Bhayandar, Mumbai, Maharashtra, India EbixCash Global Services Pvt Ltd Full time

    This is a full-time role for a Customer Service Executive based in Mumbai. The Customer Service Executive will be responsible for providing exceptional customer support and ensuring customer satisfaction. The day-to-day tasks may include handling customer inquiries, resolving customer complaints, processing orders, and maintaining customer records. Please...


  • Mumbai, Maharashtra, India Asoftech solutions pvt ltd Full time

    We are hiring for Customer Service Executive **Location**: L&T Powai (Andheri East) **Timing**:9:30 pm - 6:30pm **Working Days**:Monday - Friday **Requirements: - ** - Male or Female both are welcome. - Basic & Good English Speaking & Excellent English Speaking. - Job nature only Lead Generation Process (Convince to the customer for Appointment) -...


  • Mumbai, Maharashtra, India Adi's Creation Full time

    **Job Description: Customer Service Executive** **Requirements**: - Excellent communication skills - Problem-solving abilities - Customer-focused mindset - Lead generation process **Job Types**: Full-time, Permanent Pay: ₹15,000.00 - ₹23,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift - Fixed shift -...


  • Mumbai, Maharashtra, India Asoftech solutions pvt ltd Full time

    We are hiring for Customer Service Executive Location: L&T Powai (Andheri East) Timing: 9:30 pm - 6:30pm Working Days: Monday - Friday Job description: **Requirements**: - Male or Female both are welcome. - Basic & Good English Speaking & Excellent English Speaking. - Job nature only Lead Generation Process (Convince to the customer for Appointment) -...


  • Fort, Mumbai, Maharashtra, India Sun Logistics Full time

    **Job Summary** We have job opportunity for the post of Customer Service Executive in our organisation Job location: -Fort Position: -Customer Service Executive/Nomination Executive **Responsibilities and Duties** **Nomination** Checking carting status Contacting nominated customers for nomination shipments Updating timely status to agents Follow up...