Customer Service Representative

2 weeks ago

Chennai Tamil Nadu, India FLSmidth, Inc. Full time

Create a better future

Do you want to make a difference in the world and contribute to a sustainable future? We believe we can develop technology and gain the knowledge to make that difference. We have launched our ambition, Mission Zero enabling our customers to move towards zero emissions in mining and cement. We need your leadership skills, curiosity, and drive for change to fulfill our goal. Together, we enable our customers to produce the materials needed for a better future.

Department

You will be part of the Customer Service team. Your primary role is to support with Proposal Submission and order execution along with our technical departments, proposal team, procurement, and shipping functions. You will also ensure our customers’ satisfaction, you should be in daily contact with our valued Cement Customers, just as you liaise with our sales managers and technical advisors.

Job Responsibility- Ensure successful commercial offer and order execution on the aftersales (service) market.- Handling of Spares and wear part quotes and execution of respective orders in a E2E process landscape.- Commercial responsibility for establishment of quotes and orders during sales phase, this mainly covers non-standard and complex transactions.- Able to read and comprehend customer inquiry & drawings.- Interacts with Regional Sales managers/Key account managers/Customers to resolve order and delivery issues.- Negotiating with vendors if required to get proper price.- Efficient way of doing Costing, Preparation of Techno Commercial proposal, Order release.- Ensuring quality & timeliness of proposal/Order deliverables.- Co-ordination with Engineering for product validation- Ensure proper documentation.- Should be capable of achieving self and the department KPI's.- Experience in Engineering / Design / structural knowledge in plants equipment's will be an added advantage.- Promotes a culture of personal and team safety, including others who may be affected by the company’s operational activities.

What you bring- Any Engineering degree (BE/BTech Degree - Fulltime)- Previous Customer service, proposal, and order management experience for at least 5-8 years, commercial and technical knowledge/background is a must.- Experience in working in international teams supported by intercultural awareness and ability to leverage cultural differences.- High degree in customer and shareholder value orientation with excellent communication skills.- Highly motivated and energized to achieve top performance continuously.- Ability to handle multiple tasks simultaneously due to strong time management skills.- Conceptual thinking and problem solving.- Knowledge in ERP's ATLAS, Oracle R12 & MS Navision will be an added advantage.- Fluent English language skills are required (additional language skills are an advantage).

What we offer- Competitive remuneration package & access to salary packaging options to allow you to maximize your after-tax income.- Competitive benefits package including Health Insurance, Personal Accident / Disability, Group Term Life Insurance, Annual health check-up, and voluntary insurance options.- Work-life balance with a flexible work schedule so you can focus on professional and personal priorities.- Time to recharge through 30 days PTO (with up to 10 days carry forward as Earned Leave stock)- Employee Assistance program for you and your immediate family- A global network of supportive colleagues and growth opportunities- Continuous development and training in your area of expertise within a global Organization

FLSmidth is the leading supplier of engineering, equipment and service solutions to customers in the mining and cement industries - for more information please visit

  • Customer Service Representative

    2 weeks ago

    Chennai, Tamil Nadu, India Unidos Technology Full time

    Customer Service Representative Job Description A **Customer Service Representative (CSR)** serves as the initial point of contact for customers who have questions or encounter issues related to a company’s products or services. Their responsibilities include: - **Handling Inbound Calls**: CSRs manage incoming phone calls, addressing customer inquiries...

  • Customer Service Representative

    5 days ago

    Chennai, Tamil Nadu, India Desirous Global Consulting Full time

    Infrastructure, Transport & Real Estate Full-Time Job ID: DGC00013 Chennai, Tamil Nadu 1-2 Yrs ₹200000 - ₹250000 Yearly **Position Title: Customer Service representative - (Urgent Opening)** **Location: PADI, Chennai.** **Work from Office.** **Salary is Negotiable.** - 1. Generating revenue for the company from the given leads provided and achieving...

  • Customer Service Representative

    4 weeks ago

    tamil nadu, India HCLTech Full time

    Greetings!!!Walk-In Drive for Customer Service Representative - HCLTechProfile - International Semi -Voice, customer service for Supply chain management.HCL Tech Hiring for Semi-Process - 22nd & 23rd April 2024 Walk in directly.Designation: Customer Care Representative for Fresher'sAny Grad/UG can apply (No Current Batch Regular Students / No Law...

  • Customer Service Representative

    3 weeks ago

    Chennai, Tamil Nadu, India Kenfill Techno Solutions Full time

    Timing : _**Night Shift - US time zone **_ **Requirements**: - Proven customer support experience or experience as a Client Service Representative - Track record of over-achieving quota - Strong phone contact handling skills and active listening - Familiarity with CRM systems and practices - Customer orientation and ability to adapt/respond to different...

  • Customer Service Representative

    4 weeks ago

    tamil nadu, India HCLTech Full time

    Greetings!!!Walk-In Drive for Customer Service Representative - HCLTechProfile - Voice, Customer service.HCL Tech Hiring for US Voice Process - 25th & 26th April 2024 Walk in directly.Designation: Customer Service Representative for Fresher'sAny Grad/UG can apply (No Regular Students / No Law Graduate)Interview Location: - HCL Technologies: - HCL Tech Gate...

  • Customer Service Representative

    3 weeks ago

    Perungudi, Chennai, Tamil Nadu, India Ghost Research Solutions Full time

    **Job Title**:Customer Service Representative **Responsibilities**: - Lead generation - Resolving the issues of the customer - Handling inbound and outbound calls **Requirements**: - Minimum qualification - 12th pass - Basic computer knowledge **Experienced and Freshers are welcomed!** **Job Types**: Full-time, Regular / Permanent **Salary**:...

  • Customer Service Representative

    2 weeks ago

    Perungudi, Chennai, Tamil Nadu, India UNITEDTECHNOVISION IT & BPO SERVICES PRIVATE LIMITED Full time

    **Job Title**: Customer Service Representative **Location**: Perungudi, Chennai **Responsibilities**: - Handle customer queries - Provide product and service knowledge to customers - Take/cancel orders - Record details of complaints - Maintain positive customer relationships **Skills**: - Communication skills - Must know Hindi, Malyalam, Telegu or...

  • Customer Service Representative

    2 days ago

    Coimbatore, Tamil Nadu, India Lifestyle international pvt ltd HOME CENTRE Full time

    Customer service representative pricing, display,customer service,stacking, receiving..... Pay: ₹12,000.00 - ₹18,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: - Performance bonus - Yearly bonus Ability to commute/relocate: - Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before...

  • Customer Service Representative

    1 week ago

    Taramani, Chennai, Tamil Nadu, India Hoopoe Infoedge Pvt Ltd Full time

    Hoopoe infoedge is seeking a highly motivated and enthusiastic individual to join our team as a Domestic Customer Support Representative. As a Domestic Customer Support Representative, you will play a key role in providing exceptional customer service to our clients across various channels. We are hiring!!! **Process: Customer support...

  • Customer Service Representative

    4 days ago

    Taramani, Chennai, Tamil Nadu, India Hoopoe Infoedge Pvt Ltd Full time

    Hoopoe infoedge is seeking a highly motivated and enthusiastic individual to join our team as a Domestic Customer Support Representative. As a Domestic Customer Support Representative, you will play a key role in providing exceptional customer service to our clients across various channels. We are hiring!!! **Process: Customer support...

  • Customer Service Representative

    2 weeks ago

    Nungambakkam, Chennai, Tamil Nadu, India Unidos Technology Full time

    **Hindi and English Fluency is must** **weekly 6 days work Sunday will be fixed off** **No target, No sales, No outbound.** **Freshers can also apply** - Answer phone calls in a more professional manner and provide information about products and services as required by the callers - They are responsible for taking or cancelling orders, and obtaining details...

  • Customer Service Representative

    3 weeks ago

    Virugambakkam, Chennai, Tamil Nadu, India Vee2care students Pvt LTD Full time

    We are currently seeking a versatile individual to fill the role of Customer Service representative for creating ID cards for schools. This position involves designing ID cards using Photoshop software and assisting to work with microsoft excel with various back-office tasks as needed. Pay: ₹13,000.00 - ₹18,000.00 per month **Benefits**: - Health...

  • Customer Service Representative

    1 week ago

    Chennai, Tamil Nadu, India Connect Galaxy Full time

    _**We are hiring!!!!**_ **Role**: Customer service representative - International **Location**: Perungalathur, Chennai **Shift**: Rotational Shift and Rotational weekoff **Salary**: 2.5 LPA **Qualification**: Any Graduate **Language Assessment would cover aspects/attributes around,** - **Roles and Responsibilities**:_ - Responsible for handling calls...

  • Customer Service Representative

    3 weeks ago

    Perungalathur, Chennai, Tamil Nadu, India Snow Planners And Builders Full time

    **We are hiring!!!** **Process: Customer support representative** **Location: Perungalathur, Chennai** **Experience: 6months to 1 year of International BPO Experience** **Qualification: 12+Diploma / Graduate** **Salary: Upto 4LPA Negotiable** **Shift: Rotational shift and Rotational week off** **Roles and Responsibilities**: - a. Answer phone to...

  • Customer Service Representative

    3 weeks ago

    Perungudi, Chennai, Tamil Nadu, India TELSTRA GLOBAL BUSINESS SERVICES Full time

    _**We are hiring for CUSTOMER SUPPORT REPRESENTATIVE**_ - **Job Location: Perungudi, Chennai**_ **Roles & Responsibilities**: - Maintain positive relation with customer. - Solve their queries. - Give knowledge about company product and services. - Assist them. **Skills**: - Communication skills. - Relationship building. **Minimum Qualification**: 12th...

  • Customer Service Representative

    2 weeks ago

    Velachery, Chennai, Tamil Nadu, India Bifold Dynamix Full time

    **Job Title**: Customer Service Representative (Malayalam/Hindi/Telugu/Kannada) **Location**: Chennai, Velachery **Salary Range**: Rs. 13,600 to Rs. 22,000 plus incentives **Requirements**: - Proficiency in spoken Malayalam/ Hindi/ Telugu/ Kannada with English - Excellent communication and interpersonal skills - Ability to handle customer inquiries and...

  • Customer Service Representative

    2 weeks ago

    Nungambakkam High Road, Chennai, Tamil Nadu, India vishnu enterprises Full time

    **Job brief** We are looking for a customer-oriented service representative. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. **Job Requirements and skills** - Proven minimum 1 year...

  • Customer Service Representative

    3 weeks ago

    Ashoknagar, Chennai, Tamil Nadu, India MENTOR INFOCOMM INDIA PVT LTD Full time

    **Job Summary**: Answer inbound calls within the guidelines and goals established by the client and management. Consistently achieve call quality goals in order to meet client and customer satisfaction goals. Mentor Infocomm is hiring for a Customer Service Representative (Voice Process) - BE/ B.Tech graduates only **Job Details**: - Interact with...

  • Malayalam Customer Service Representative

    6 days ago

    Velachery, Chennai, Tamil Nadu, India Bifold Dynamix Full time

    **Job Title**: Malayalam Customer Service Representative We are seeking a proficient Malayalam Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer support to our Malayalam-speaking clients. Your primary duties will include answering customer inquiries, resolving issues, and providing...

  • Customer Service Representative

    1 week ago

    Perungalathur, Chennai, Tamil Nadu, India Hoopoe Infoedge Pvt Ltd Full time

    Hoopoe infoedge is seeking a highly motivated and enthusiastic individual to join our team as a Domestic Customer Support Representative. As a International Customer Support Representative, you will play a key role in providing exceptional customer service to our clients across various channels. We are hiring!!!! Role: Customer service representative -...