Patient Relation Executive
3 months ago
Greet and assist patients and their families upon arrival.
- Provide information about hospital services, procedures, and facilities.
- Ensure a comfortable and welcoming environment for patients.
- Address patient concerns and complaints in a timely and effective manner.
- Escalate unresolved issues to the appropriate department or manager.
- Document complaints and feedback for quality improvement purposes.
- Act as a communication link between patients, families, and healthcare staff.
- Assist in coordinating patient appointments and follow-ups.
- Communicate patient needs to medical staff and ensure that those needs are addressed.
- Educate patients on hospital policies, procedures, and available resources.
- Ensure patients understand their rights and responsibilities.
- Maintain accurate records of patient interactions and feedback.
- Generate reports on patient satisfaction and areas for improvement.
- Collect and analyze patient feedback to identify areas for service enhancement.
- Work with healthcare teams to implement strategies that improve patient satisfaction.
Pay: ₹17,000.00 - ₹24,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Morning shift
Supplemental Pay:
- Performance bonus
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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