Patient Counselor

2 weeks ago


Varanasi Uttar Pradesh, India ZenOnco.io Full time

**Roles and Responsibilities**:

- Assist patients and their families in understanding treatment options and hospital services.
- Counsel patients on the available treatment plans, procedures, and cost details, ensuring clarity and transparency.
- Convert patient inquiries into hospital visits and admissions through effective communication and follow-ups.
- Build and maintain strong relationships with patients, caregivers, and referring doctors.
- Address patient concerns empathetically and provide solutions to their queries about treatments, logistics, and financial aspects.
- Coordinate with the medical, nursing, and administrative teams to ensure a smooth admission and treatment process.
- Maintain detailed records of patient interactions, inquiries, and conversions for reporting purposes.
- Work towards achieving monthly sales targets by increasing patient admissions and enhancing patient satisfaction.
- Participate in marketing and outreach programs to promote hospital services and build community trust.
- Regularly update patients on the progress of their treatment plans and assist with post-treatment counseling.

**Qualifications and Skills**:

- Bachelor’s degree in healthcare, business administration, or a related field.
- Prior experience in patient counseling, sales, or a healthcare setting is preferred.
- Excellent communication and interpersonal skills.
- Ability to handle sensitive information with confidentiality and empathy.
- Proactive and target-oriented approach to work.
- Strong organizational and problem-solving skills.
- Familiarity with oncology or cancer care is an added advantage.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹40,000.00 per month

Work Location: In person

Expected Start Date: 25/11/2024


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