Patient Care Coordinator

4 weeks ago

Noida Uttar Pradesh, India Synchrony Chiropractic & sports physiotherapy Full time

**Role Overview**: We are seeking a dynamic and results-oriented Medical Receptionist to join our growing team. This role is crucial for acquiring new patients, retaining existing ones, and ensuring exceptional customer service throughout their journey with Synchrony.

**About Synchrony**: Synchrony is India’s first premium lifestyle therapy brand, known for delivering excellent patient outcomes in a welcoming and family-friendly environment_1_. Operating from four state-of-the-art clinics in Delhi, Noida, Chandigarh, and Gurugram, we have helped over 25,000 people with their pain and injuries since 2016. Our services include chiropractic care, physiotherapy, sports physiotherapy, and fitness studio offerings like yoga therapy and clinical Pilates.

**Responsibilities**:

- Patient Acquisition: Develop and implement strategies to attract new patients through targeted marketing initiatives, including Google and social media campaigns. Engage in outreach efforts to promote clinic services within the local community and among potential referral sources.
- Sales and Enrollment: Educate prospective patients on clinic services, treatment plans, and the benefits of physiotherapy. Collaborate with therapists to create personalized care plans and present these plans to patients.
- Customer Service Excellence: Provide a warm, welcoming, and professional environment for all patients and visitors. Address inquiries, concerns, and feedback promptly and courteously.
- Data Management and Reporting: Utilize clinic management software efficiently for patient records, scheduling, and follow-ups. Generate reports and track key performance indicators related to patient acquisition and conversion rates.

**Qualifications**:

- Bachelor’s/ Master's degree in Physiotherapy BPT/MPT, Bachelor's of Dental Surgery BDS, Nursing, Healthcare Management, or a related field preferred.
- Proven experience in sales, preferably within the healthcare or wellness industry.
- Excellent communication, interpersonal, and persuasive skills.
- Strong organizational skills with attention to detail.
- Familiarity with digital marketing tools and customer relationship management software is a plus.
- Passion for healthcare and a commitment to delivering exceptional customer service.

**Why Synchrony?**
- Be part of a growing and dynamic organization with a clear vision for the future.
- Make a real difference in the lives of your patients.
- Develop your sales and customer service skills through comprehensive training and mentorship programs.
- Enjoy a competitive salary and benefits package, along with opportunities for career advancement.

Success in this role will be measured by your ability to attract and retain patients, effectively communicate the benefits of our services, and maintain high levels of patient satisfaction. Building strong relationships with patients and demonstrating exceptional salesmanship will be key indicators of success.

**Job Types**: Full-time, Permanent

Pay: ₹12,360.65 - ₹30,093.86 per month

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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