Customer Service Assistant

5 months ago


Remote, India Impulse consulting Full time

The role demands flexibility in availability as the meetings/webinars may go on till late evening so its not a typical 9 to 5 job.

Working Days - Monday to Sunday. Saturday is OFF

**Responsibilities**:
Client Onboarding
- Send whatsapp message to new onboard clients.
- If required, make a call to the clients to ensure the following.
- Ensure clients have logged into the hub within 7 days of joining our community.
- Ensure clients are added to necessary whatsapp groups.
- Create a personal folder in google drive for clients.
- In case of access issues, provide access immediately and ask them login right away.
- Maintain sheet of tasks completed client-wise.

Data Sheet Management
- Ensure client sheet creation and updation every week.
- In case of payment through bank transfer/upi payments, update in payment sheet.
- Weekly client data updation for ongoing clients.

Monthly and Weekly Programs
- Cleanup data of registered clients.
- Ensure all relevant information is captured in single dashboard using vlookups and pivot table feature in excel and google sheets.
- Divide the clients into various teams based on pre-defined criterion.
- Add the clients to respective team-wise whatsapp groups.
- If required, send whatsapp or make calls to ensure all clients are added to team groups.
- Manage and cleanup daily/weekly/monthly data filled-up by clients in a pre-defined format.
- As required, share analysis and insights as per pre-defined structure.

Moderating automated and LIVE webinars
- Ensure invitation links are sent to all necessary whatsapp groups multiple times as per predefined timelines.
- Run automated webinar through your laptop.
- Join and moderate automated and LIVE webinars as required.
- Share payment links in the webinar chat, as required.
- Create payment links from payment gateway portal, if required.
- Note-down key messages being written in the webinar chat and inform respective sales person in the company for sales closure.
- Export and maintain reports for every webinar.
- Download recordings of webinars and upload to hub.

Managing merchandize orders
- Monitor payments from customers.
- Order respective merchandize from the vendor.
- Ensure timely delivery to the clients by the vendor.

Client Support
- Ensure timely resolution and confirmation to the client.
- Send whatsapp message or call clients, as necessary, for quick resolution.

Organize meetings
- Engage with clients and fix meetings with the coaches.
- Fix interview meetings between new hires and coaches.
- Create and share zoom links for various meetings, as needed.
- Follow-up with employees and vendors on open tasks.

**Qualifications**:

- Bachelor's degree with 2 years work experience
- Proficient in Microsoft Office suite - especially Excel and Google Sheets with good knowledge about pivot tables, vlookup and basic formulas.
- Experience in managing multiple priorities, administrative coordination, and logistics
- Well-organized, detail-oriented, ability to multi-task with great follow-up skills
- Strong written and verbal communication skills

Pay: ₹9,852.02 - ₹15,000.00 per month

Schedule:

- Day shift
- Weekend availability

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: Remote



  • Remote, India Wing Assistant Full time

    **General Virtual Assistant (Remote)** Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot. And we’re looking for a General Virtual Assistant to start immediately! **Duties and...


  • Remote, India 2digitinnovations.com Full time

    We are seeking a highly motivated and customer-oriented Assistant to join our dynamic team. This role is pivotal in providing exceptional customer service and operational support through telephone calls, live chat on our website, and management of our cleaning teams. You'll play a crucial role in ensuring the smooth operation of our services, embodying the...


  • Remote, India Thatgal apparel private limited Full time

    1: Replying to Instagram DMs 2: Assisting people in ordering 3: Tracking orders 4: Speaking to customers for measurements and customisations **Job Types**: Full-time, Internship Contract length: 3 months Pay: ₹9,942.28 per month Schedule: - Day shift **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - total work: 1 year...


  • Remote, India Oceaon Full time

    Are you passionate about adventure and travel? Do you possess excellent communication skills and have a knack for organization? If so, we want you to join our team as a Communications and Operations Assistant at Oceaon. **About Us**: Oceaon is a leading dive travel company dedicated to providing unforgettable underwater experiences around the globe. We...


  • Remote, India Service Squad Full time

    Join a US-based home service company as a virtual dispatcher/CSR agent responsible for managing and booking appointments. We're seeking an organized, dependable Virtual Assistant with outstanding customer service skills. In this role, you'll bridge the gap between our customers and operations, ensuring seamless communication and exceptional service. Fluent...


  • Remote, India YEHMERAINDIAGharsoaps Full time

    **Job Description: Customer Service Representative (Work from Home) Excellent Communication Skills** **Company**: GharSoaps **Location**: Remote (Work from Home) **Salary**: ₹15,000 to ₹20,000 per month **Job Summary**: **Key Responsibilities**: - **Order Management**: Assist customers with placing orders, tracking shipments, and resolving any...

  • Salesman

    5 months ago


    Remote, India Customer Service and Call Centres Full time

    Only a fortunate and select group of 10 individuals will have the privilege to become Exclusive Digital Associates, making this an opportunity you won't want to miss Our Company based in the UK is a forward-thinking company that specializes in digital or physical products. We are looking for individuals who are enthusiastic and eager to join our team as...


  • Remote, India Haddow group Full time

    **Job description** **Key Responsibilities**: - **Issue Resolution**: Troubleshoot and resolve customer complaints, escalating complex issues to higher management when necessary. - **Feedback Management**: Actively request, track, and respond to customer feedback, ensuring we achieve high ratings and positive reviews across all platforms. - **Order...


  • Remote, India shree ram stones Full time

    **Job Title: Customer Service Representative** **Location : WFH** **Gender : Female** **Language : English[ Hindi Added Advantage]** - Assist customers with inquiries, product information, and issue resolution. - Maintain a positive and professional demeanor in all interactions. - Accurately document customer interactions and feedback. - Collaborate with...


  • Remote, India Kabru consulting Full time

    THIS IS A WORK FORM HOME JOB ONLY FOR **FEMALE ASSISTANTS **AND THIS IS **NIGHT SHIFT JOB**. PLEASE APPLY ONLY IF YOU ARE CONFIDENT TO WORK IN THE NIGHT SHIFT AND ALSO HAS COMMUNICATION SKILLS TO TALK TO THE US CUSTOMERS. **Location**: Remote (Working with a US-based Client in the Hospitality Industry) **Working Hours**: 7:30 PM to 3:30 AM IST **Job...


  • Remote, India eTutorworld Full time

    Sales and Customer Service Intern An exciting opportunity to join a fast-growing online education company. Etutorworld provides personal 1-on-1 live online tutoring in Math, Science and English to K-12 school students worldwide. Etutorworld is a Bangalore based company with a 60+ member team and a vibrant open work culture. This is a night shift position...


  • Remote, India Kabru consulting Full time

    **THIS IS A 100% WORK FROM HOME JOB AND NEED TO WORK IN SHIFTS AND WE ARE LOOKING FOR A FEMALE ASSISTANT ONLY AS THE EXISTING TEAM HAS FEMALE ASSISTANTS.** **Key Responsibilities**: - Provide exceptional customer service to guests and clients through various communication channels. - Coordinate and collaborate with team members in Dubai and India to...


  • Remote, India Kabru consulting Full time

    **THIS IS A 100% WORK FROM HOME JOB AND NEED TO WORK IN SHIFTS AND WE ARE LOOKING FOR A FEMALE ASSISTANT ONLY AS THE EXISTING TEAM HAS FEMALE ASSISTANTS.** **SALARY = 16000 /month** **Key Responsibilities**: - Provide exceptional customer service to guests and clients through various communication channels. - Coordinate and collaborate with team members...

  • Office Assistant

    5 months ago


    Remote, India YOB Hotel Supplier & Hospitality Service Full time

    **Job Title: Office Staff Assistant** **Company**: YOB Hotel Supplies and Hospitality Solutions **Location**: Siliguri, West Bengal **Key Responsibilities**: 2. Assist with sales activities, including preparing quotations, following up with clients, and processing orders. 3. Create and manage e-way bills for export shipments, ensuring compliance with...


  • Remote, India Recruiterflow Full time

    Recruiterflow is a bootstrapped and profitable SaaS startup working with 1000+ recruitment agencies and 10,000+ recruiters globally. We are a CRM built for recruitment agencies that helps them be more productive. We have been focusing on revenue and profitability before it became an "in-thing to do for startups". We are a remote company and have been...


  • Remote, India Master Samurai Full time

    **Key Responsibilities**: - Customer Support: Provide detailed information on products, sizing, and availability. Assist customers with placing orders and navigating the website. - Order Management: Coordinate with the fulfillment center to ensure orders are processed and shipped accurately and on time. Monitor order status and update customers on their...


  • Remote, India Bold Group Full time

    We are a leading US immigration consulting firm dedicated to providing comprehensive and compassionate Immigration services to individuals and families navigating the complexities of US immigration law. **Key Responsibilities**: - Provide accurate information regarding our services, processes, and general immigration procedures. - Schedule consultations...


  • Remote, India NxtStint Full time

    **Job Title**: Operations & Customer Support Executive **Salary**: ₹25,000 - ₹35,000 per month **Job Type**: Part-time, Weekend shifts, Fully remote - Work from Home **Shift schedule**: Friday - 8:30 PM to 2:30 AM IST Saturday - 12:30 PM to 2:30 AM IST Sunday - 12:30 PM to 2:30 AM IST **Full Job Description**: We are currently seeking a motivated...


  • Remote, India Wing AI Full time

    Key Tasks: The assistant will be responsible for executing the day-to-day tasks. This includes: 1) Review flagged negative reviews for legitimacy 2) Draft and revise persuasive disputes in accordance with various publishers' guidelines 3) Consistently follow up on disputes until resolution MUST HAVE- Tech savvy Qualification - Btech or BCA or MCA or...


  • Remote, India QB Health Technologies P. Ltd. Full time

    **DESCRIPTION**: This role offers the opportunity to be a part of QubeHealth’s Team. ‘QubeCredit’ solves a massive problem in India (Out of Pocket Expense on Account of Healthcare = USD 72 Bn). **Compensation**: INR 15,000 monthly, includes all deductions as applicable. **Roles & Responsibilities**: - Request an appointment with a Doctor for a...