Customer Service Representative
3 months ago
**Job Summary**:
**Responsibilities**:
- Answer incoming and outgoing customer calls promptly and professionally.
- Listen and resolve actively to customer inquiries, concerns, and feedback.
- Assist customers in resolving issues and proactively providing the solutions.
- Collaborate with other team members and departments to resolve complex customer issues.
- Document customer interactions accurately and maintain detailed records.
- Follow company policies and procedures to ensure consistency and quality in customer service.
- Identify opportunities for process improvements and share feedback with the team.
- Meet and exceed performance targets, including call handling time and customer satisfaction metrics.
- Stay updated on product knowledge and industry trends.
- Need to generate/convert reviews - via calls
**Requirements**:
- Proven work experience as a Customer Service Executive or similar role
- Excellent communication skills (written and verbal) and active listening skills
- Customer-oriented mindset with a passion for providing exceptional customer service
- Good problem-solving and analytical skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Proficiency in Microsoft Office and Customer Support software tools
- Strong organizational skills with attention to detail
- A degree in business, marketing, or related field is preferred, but not required
**Benefits**:
- Competitive salary and benefits package
- Opportunities for career advancement and professional development
- A dynamic and supportive work environment
- Friendly and collaborative team culture
**Benefits**:
- Flexible schedule
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
- Rotational shift
Supplemental Pay:
- Performance bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- English (required)
- Hindi (preferred)
Work Location: In person
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