User Experience Coordinator

1 month ago


Bengaluru, India Apptio Full time

Overview:
**Overview**

As an organization, Apptio has a very strong culture; it is open, transparent, and very customer focused. Leaders in the organization consistently showcase the following key attributes and look to build teams that embrace these qualities every day:

- Growth Mindset
- Dealing with ambiguity and change
- Take ownership and has accountability
- Customer-focused
- Foster an inclusive environment

**Responsibilities**:
You:

- You love being a team player and delivering a great customer research experience
- You are organized, detail oriented, can prioritize, and possess strong communication skills
- You work effectively with designers, product managers, customers, and across the organization
- You enjoy being independent and self-directed

Us:

- A small, dynamic, fast paced, results oriented design organization
- We are collaborative and dedicated to building a great user experience across multiple products
- We work hard and enjoy collaborating across many departments and teams

Qualifications:
**Responsibilities**
- Provide a top-notch user research experience
- Manage scheduling requests in an expedient manner
- Own customer user scheduling and the interview cycle
- Independently make quick and responsive decisions to interview changes
- Ensure all customers and Apptio staff confirm scheduled interviews
- Work with customer-facing teams to process and schedule calls
- Inform interview team of scheduled interviews
- Enter and maintain integrity of user tracking data
- Identify opportunities for improving customer experience and scheduling efficiency
- Anticipate user recruitment needs based on historical research lifecycle
- Assist with requests from Design, User Education, and Product as needed
- Assist with interview setup and logistics using Outlook, Zoom, and other Office products
- Participate in team and company meetings

**Required Qualifications**:

- 1 year experience with MS Office (Outlook, Word and Excel, Teams, Office 365)
- Strong attention to detail and superior organizational skills with proven ability to juggle multiple competing priorities
- Excellent written and verbal communication skills



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