Customer Service Representative
1 month ago
As a Payment Collection Specialist, you will play a vital role in managing and recovering outstanding payments from clients. Your proactive communication skills, ability to build relationships, and problem-solving abilities will help ensure timely payment collection and maintain positive client relationships.
**Key Responsibilities**:
- **Communication with Clients**:
- Call clients to remind them of outstanding payments.
- Maintain a polite and professional tone during interactions to build rapport and ensure effective communication.
- **Payment Collection**:
- Explain payment details, terms, and due dates.
- Address client queries and concerns regarding payment schedules.
- Ensure timely follow-ups until the payments are received.
- **Documentation and Reporting**:
- Record all call details, including feedback and payment commitments.
- Maintain accurate records of payment status in the system.
- Prepare daily/weekly reports for the management on recovery status.
- **Coordination**:
- Collaborate with the accounts team to reconcile client accounts.
- Inform clients of any discrepancies or adjustments in their invoices.
- **Compliance**:
- Adhere to company policies regarding debt recovery practices.
- Maintain confidentiality of client information at all times.
- **Experience**: 1+ years of experience in telecalling, recovery, or customer service (preferred).
- Excellent communication skills in Hindi and English (additional languages are a plus).
- Strong negotiation and persuasion abilities.
- Proficiency in MS Office and basic accounting software.
Direct call or whatsapp - 96259 3810 (Mansi)
Pay: ₹15,000.00 - ₹20,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Food provided
- Leave encashment
Schedule:
- Day shift
- Morning shift
Supplemental Pay:
- Overtime pay
- Yearly bonus
Application Question(s):
- Do you have experience of collecting outstanding payments on call ?
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Technical support: 1 year (preferred)
Work Location: In person
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