Retail Customer Service Representative

6 months ago


Chandni Chowk Delhi Delhi, India Pranav Creations Pvt Ltd Full time

**Responsibilities**:

- Greet customers warmly as they enter the showroom and provide a friendly welcome.
- Assist customers in finding the showroom area and guide them to the relevant product sections.
- Ensure customers feel comfortable and welcome in the showroom while they browse products.
- Offer assistance and answer any questions customers may have about the products or showroom layout.
- Inform customers about any ongoing promotions, discounts, or special offers available.
- Coordinate with salesmen to ensure prompt assistance for customers who wish to make a purchase.
- Provide customer service support, including handling inquiries, resolving issues, and addressing complaints.
- Collect feedback from customers after sales transactions to assess their satisfaction and identify areas for improvement.
- Maintain a clean and organized showroom environment to enhance the overall shopping experience.
- Collaborate with team members to ensure seamless operations and exceptional customer service at all times.

**Requirements**:

- Proven experience in a customer service or retail environment, with a focus on providing excellent service to customers.
- Strong communication skills and the ability to speak English fluently.
- Friendly and approachable demeanor with a genuine desire to assist customers.
- Ability to remain calm and composed under pressure and handle customer inquiries or complaints effectively.
- Excellent interpersonal skills and the ability to build rapport with customers.
- Attention to detail and the ability to multitask in a fast-paced retail environment.
- Must Live nearby Chandni Chowk

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Leave encashment

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person



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