Desktop Support L1

2 months ago

Gurugram Haryana, India Iron Systems Full time

**Date Posted**:

- 2/22/2024

**Job Function**:

- IT Support

**Location**:

- Gurugram HR - IND

**Offered Salary**:

- Competitive

**Job Summary**:
As a Techforce Analyst you will analyze, troubleshoot and resolve incidents. The incidents and requests will vary from desktop to infrastructure related issues. This will involve performing on-site analysis and resolution of hardware and software problems. You will be providing outstanding IT customer service while being the day-to-day contact point between internal customers, management and vendors.
- **Required Skills/Experience**:

- Experience collaborating with various teams in a service-oriented environment with a strong customer success focus
- Experience troubleshooting issues, researching solutions, and problem-solving
- Ability to learn and adapt quickly to new technologies and business requirements in a fast-paced, dynamic global environment
- Ability to leverage attentive listening to understand the needs of the customer and empathize with them

**Bonus Skills/Experience**:

- Experience supporting various operating systems in an enterprise environment to include: macOS, Windows 10, Linux Ubuntu, iOS, and Android
- Experience supporting various hardware in an enterprise environment to include: laptops (Apple, Dell, and HP), desktops (Apple and HP), corporate-owned mobile devices (IOS/Android) along with standard peripherals, and hardware provisioning/imaging
- Experience supporting and troubleshooting corporate networks and remote user environment with LAN, WAN, and VPN implementations globally.
- Experience supporting and troubleshooting Active Directory related issues
- Experience with endpoint security tools (anti-virus/anti-spaM/Firewall/patching/two-factor authentication) Experience supporting conferencing solutions (Audio/Visual) Adherence to security policies and corporate best practices.
- Contribute to ensuring content accuracy and updating internal and customer support documentation as needed

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