Desktop Support It

2 months ago

Gurugram Haryana, India Hella Full time

**DESKTOP SUPPORT IT**

Location Gurugram - Haryana, India
**Pacesetting. Passionate. Together.** HELLA, one of the leading automotive suppliers worldwide, has shaped the industry with innovative lighting systems and vehicle electronics. In addition, the company is one of the most important partners of the aftermarket and independent workshops. What motivates us: Shaping the mobility of tomorrow and fostering the central market trends such as autonomous driving, efficiency and electrification, connectivity and digitization as well as individualization. Every day, 36,000 employees worldwide are committed to this with passion, know-how and innovative strength.

**YOUR TASKS**
- PC user support (Windows environment (Wind7 & Win 10), Office 2016, o365)
- Troubleshooting of client hardware & software on Windows platform (desktop, notebook, CAD hardware)
- Basic knowledge on usage of any IT Ticketing system
- Basic knowledge of IP telephony & Network will be nice to have
- Co-ordination with Vendors for any breakdown
- Organizing, implementing, and executing infrastructure systems' administration in accordance with given parameters
- looking after and installing infrastructure systems, supporting users in case of problems, instructing users, taking over local projects of low to medium complexity in coordination with the superior
- Configuring and managing the set system components taking the current Hella Group security policy in accordance with existing guidelines
- Preparing and handling trainings for the use of respective system components for all divisions (the user service desk, in particular)
- Participation in Implementation of Projects
- Hardware Asset Management, tracking & reporting
- Vendor management
- Address all IT support related topics and work on Incidents & Problem tickets

**YOUR QUALIFICATIONS**
- Graduate or Computer Diploma
- Microsoft Certification is advantage
- 2 years of experience in handling user support, PC support (Must)
- Good Communication skill
- Team player
- Customer-orientation skills
- Ability to work independently
- Self Motivated

Take the opportunity to reveal your potential within a global, family-run company that offers you the best possible conditions for progressing in your career.

**HELLA India Automotive Pvt Ltd.**
Kavita Saru

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