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Student Relationship Executive

1 month ago

Delhi, India Coding Blocks Full time

**Key Responsibilities**:
Proactively engage with students to understand their needs, challenges, and feedback.
Organize and participate in student orientation sessions and events to foster a sense of belonging.

**Issue Resolution**:Respond promptly and professionally to student inquiries, concerns, and complaints.
Address academic, administrative, and personal issues by collaborating with relevant departments.
Escalate complex issues to higher authorities while ensuring timely resolution.

**Information Dissemination**:Provide accurate and up-to-date information about courses, programs, admission processes, and campus facilities.
Guide students through the enrollment process, explaining requirements, deadlines, and necessary documentation.

**Student Support**:Offer guidance on academic planning, course selection, and curriculum requirements.
Assist students in accessing support services such as counseling, career guidance, and tutoring.

**Feedback Collection**:Gather feedback from students about their experiences, and identify areas for improvement.
Collaborate with relevant teams to implement changes based on student feedback.

**Retention and Success**:Monitor student progress and identify those at risk of dropping out or underperforming.
Implement strategies to enhance student success and retention rates.

**Database Management**:Maintain accurate student records, interactions, and communication history in the institution's CRM system.
Generate reports and analytics to evaluate the effectiveness of student engagement initiatives.

**Collaboration**:Work closely with academic advisors, faculty, and other departments to provide holistic support to students.
Collaborate with marketing and admissions teams to develop student-centered marketing campaigns and initiatives.

**Qualifications and Skills**:

- Bachelor's degree in a relevant field (e.g., Education, Communication, Psychology).
- Strong interpersonal and communication skills, both written and verbal.
- Empathetic and patient approach to handling student concerns.
- Ability to multitask and work in a fast-paced environment.
- Proficiency in using CRM software, Microsoft Office Suite, and other relevant tools.
- Prior experience in customer service, student affairs, or a related role is a plus.
- Problem-solving skills and the ability to remain calm under pressure.
- Knowledge of educational processes and programs offered by the institution.
- Adaptability and willingness to learn about changes in policies, procedures, and offerings.

**Salary**: ₹20,988.26 - ₹25,636.49 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Weekend availability

Ability to commute/relocate:

- Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)