Contact Center Trainer for Pooling

2 weeks ago

Pune Maharashtra, India Full Potential Solutions Full time

Overview:
**Full Potential Solutions (FPS) **is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, India, Bogota, COlombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company.

**Our Core Values**:

- ** Integrity** - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
- ** Excellence** - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
- ** Accountability** - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
- ** Grace** - Respect and appreciate differences, Care for one another, Humility, Make work personal

**Our Mission**: To create conditions within which people can thrive

The **Contact Center **Trainer** is responsible for the training and development of call center personnel in the areas of client deliverables and expectations including product information, and customer service. The Trainer is expected to conduct training with emphasis on customer service, financial related programs and product knowledge.

**Responsibilities**:

- Deliver all types of training related to customer service, sales, and process knowledge
- Partner with clients in conducting TNA, designing and developing learning content
- Evaluate training results and identify opportunities
- Provide operational support by resolving learning gaps affecting performance
- Work on projects from end-to-end project cycles, starting at project conceptualization to implementation, and revisions

Qualifications:

- Has a minimum of **(3+) years solid trainer experience who handled Financial Technology or Financial programs **in the BPO/call center industry.
- Excellent oral and written communication skills at all levels of the organization.
- Exceptional motivational, interpersonal and customer service skills;
- Demonstrated leadership skills.
- Demonstrate solid presentation and facilitation skills by having the ability to speak in front of medium to large-sized groups
- Dependability regarding completion of assignments and attendance.
- ** Knowledge of blended learning/e-learning best practices**:

- Able to work with various stakeholders in the company to gather project requirements, clarify project specifications, review and approve project outcomes
- Can handle comments and feedback constructively
- Able to work independently and with teams
- Intermediate to advanced presentation and facilitation skills
- Has strong people management and project management skills
- Must be willing to work onsite

  • Contact Center Trainer | For Pooling

    2 months ago

    Pune, India Full Potential Solutions Full time

    Overview Full Potential Solutions (FPS)  is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, India, Bogota, COlombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to...

  • Contact Center Trainer | For Pooling

    2 weeks ago

    Pune, India Full Potential Solutions Full time

    Overview Full Potential Solutions (FPS)  is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, India, Bogota, COlombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to...

  • Contact Center Trainer | For Pooling

    3 days ago

    pune, India Full Potential Solutions Full time

    Overview Full Potential Solutions (FPS)  is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, India, Bogota, COlombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to...

  • Contact Center Trainer

    2 months ago

    Mumbai, Maharashtra, India HR Yaar Full time

    **Job Title: Contact Center Trainer** **Experience: 4 to 8 years** **Location: Kurla, Mumbai** **Company Type: Healthcare** **Job Type: Full-Time** The contact center is the first touch point for any patient reaching out to us for a service and the journey of excellent patient experience starts here. The role of the trainer will be managing all training...

  • Contact Center Trainer

    2 days ago

    Mumbai, Maharashtra, India HR Yaar Full time

    **Job Title: Contact Center Trainer** **Experience: 4 to 8 years** **Location: Kurla, Mumbai** **Company Type: Healthcare** **Job Type: Full-Time** The contact center is the first touch point for any patient reaching out to us for a service and the journey of excellent patient experience starts here. The role of the trainer will be managing all training...

  • Contact Center Trainer

    2 months ago

    Pune, India Full Potential Solutions Full time

    Overview: **Full Potential Solutions (FPS) **is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, India and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking...

  • Contact Center Trainer

    1 day ago

    Pune, Maharashtra, India Full Potential Solutions Full time

    Overview:Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, India and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking...

  • Process Trainer

    2 months ago

    Baner, Pune, Maharashtra, India CareerGo Staffing Solutions Full time

    BPO Trainer Job Discription We are looking for a dynamic call center trainer to join our company. In this role, you'll be responsible for scheduling and conducting training sessions for both new and experienced call center agents, managing the training budget, and supporting employees to keep productivity up. To ensure success as a call center trainer,...

  • Contact Center Executive

    2 months ago

    Andheri, Mumbai, Maharashtra, India Qrata Full time

    Opportunity to work at India's best aesthetic treatment clinic, dedicated to providing cutting-edge aesthetic solutions and an unparalleled client experience. We are seeking a skilled Contact center executive to be the face of our clinic. Job Title: Contact Center Executive Expertise: Inbound /Outbound/Chat/Mail/ WhatsApp/messaging Exp: 1 to 3 year **Key...

  • Contact Center Executive

    5 hours ago

    Andheri, Mumbai, Maharashtra, India Qrata Full time

    Opportunity to work at India's best aesthetic treatment clinic, dedicated to providing cutting-edge aesthetic solutions and an unparalleled client experience. We are seeking a skilled Contact center executive to be the face of our clinic. Job Title: Contact Center Executive Expertise: Inbound /Outbound/Chat/Mail/ WhatsApp/messaging Exp: 1 to 3 year **Key...

  • Aws DevOps Trainer

    7 days ago

    Pune, Maharashtra, India Ties Institute for Career Training Full time

    **Job description** **Company Description** **Ties Infotech, **divison of Ties Institute for Career Trainingis a leading IT Training Institute in Pune specializing in Cyber Security and Cloud Computing Courses. We are an Accredited Training Center (ATC) of EC Council. **Job Title: AWS DevOps Trainer** **Eligibility**:Should have in-depth knowledge and...

  • IT Trainer

    5 hours ago

    Jogeshwari, Mumbai, Maharashtra, India Udayan Care Full time

    **IT Trainer - UCIT Programme** **Location: Jogeshwari (Mumbai)** **Reports to: Regional Coordinator** **About Udayan Care** Udayan Care, an ISO 9000-certified organization, has been working for the quality care of disadvantaged children and women, and youth for over 29 years, with the endeavor of making young lives shine. The mission of “A nurturing...

  • Process Trainer

    7 days ago

    Mumbai, Maharashtra, India Ketto Full time

    **About the company** Ketto is Asia's largest tech enabled crowdfunding platform with a vision - Healthcare for all. We are a profit making organization with a valuation of more than 100 Million USD. With over 1,100 crores raised from more than 60 lakh donors we have positively impacted the lives of 2 lakh+ campaigners. Ketto has embarked on a high-growth...

  • Soft Skills Trainer

    6 days ago

    Hiranandani Estate, Thane, Maharashtra, India Progenesis Fertility Center Full time

    **Operational**: - To get engaged in driving Training and Development initiatives at all centers of Progenesis - Group of Fertility Centers. - Facilitate scheduled and ad-hoc training delivery. - Help in designing and executing training calendars. - Prepare various MIS as needed by Training Manger. **Induction Coordination**: - Coordinate with HR...

  • Excel Trainer

    1 month ago

    Jogeshwari, Mumbai, Maharashtra, India Udayan Care Full time

    The role of IT Trainer is critical to the success of Udayan Care’s initiatives. This is an opportunity for a highly motivated individual to play an important role in IT education with enormous potential impact. The IT Trainer will report to the Head of the UCIT Programme on a regular basis providing updates on the progress of the various activities. Any...

  • Sr. Technical Lead- Cloud Contact Center Platform

    2 weeks ago

    Pune, India Codvo.ai Full time

    Company OverviewWe are a global empathy-led technology services company where software and people transformations go hand-in-hand.Product innovation and mature software engineering are part of our core DNA. Our mission is to help our customers accelerate their digital journeys through a global, diverse, and empathetic talent pool following outcome-driven...

  • Sr. Technical Lead- Cloud Contact Center Platform

    2 months ago

    Pune, India Codvo.ai Full time

    Company OverviewWe are a global empathy-led technology services company where software and people transformations go hand-in-hand.Product innovation and mature software engineering are part of our core DNA. Our mission is to help our customers accelerate their digital journeys through a global, diverse, and empathetic talent pool following outcome-driven...

  • Digital & IT Trainer

    3 weeks ago

    Pune, Maharashtra, India Lighthouse Communities Foundation Full time

    **About the role**: We are looking for enthusiastic Digital Empowerment Facilitators to promote computer & digital literacy among youth. **Expectations/Deliverables**: - Preparation of sessions as per training guidelines and material applicable for the program. - Ensuring student attendance and participation in the sessions. - Maintaining progress report...

  • Digital Trainer

    2 months ago

    Pune, India Lighthouse Communities Foundation Full time

    We are looking for a Trainer -Digital who will be training young entrepreneurs on different aspects of Digital marketing such as Facebook advertising, Google Adwords, Social Media Marketing, SEO, YouTube Marketing, Website Creation etc. **Role**: - Preparation of sessions as per training guidelines and material applicable for the program. - Conducting...

  • Marketing Trainer

    2 months ago

    Pune, India Lighthouse Communities Foundation Full time

    We are looking for a Trainer -Digital who will be training young entrepreneurs on different aspects of Digital marketing such as Facebook advertising, Google Adwords, Social Media Marketing, SEO, YouTube Marketing, Website Creation etc. **Role**: - Preparation of sessions as per training guidelines and material applicable for the program. - Conducting...