Contact Center Trainer

5 months ago


Mumbai Maharashtra, India HR Yaar Full time

**Job Title: Contact Center Trainer**

**Experience: 4 to 8 years**

**Location: Kurla, Mumbai**

**Company Type: Healthcare**

**Job Type: Full-Time**

The contact center is the first touch point for any patient reaching out to us for a service and the journey of excellent patient experience starts here. The role of the trainer will be managing all training needs end to end. The incumbent will work closely with the stakeholders to understand the training requirements of our agents (communication, process/ any other) and deliver the training programs to the agents. Details of the role are mentioned below

**Responsibilities**:

- Identify and assess future and current training needs of the Employees, End-to-end process, skill & knowledge.
- Draw an overall training and development plan that addresses the needs and expectations of the sales force.
- Create modules focusing on sales & soft skills, communication etiquette, problem-solving, conflict resolution, and patient/customer engagement.
- Conduct effective induction, orientation, and training sessions. New Hire Training, Certification, and OJT.
- Train callers on handling challenging situations, managing complaints, and exceeding patient/customer expectations.
- Provide constructive feedback-based call listening sessions and Quality TNA reports to callers on their performance.
- Monitor and evaluate the training program’s effectiveness, and success and report on them.
- Analyze training effectiveness and make continuous improvements based on feedback and results.
- Conduct periodic Training Needs Analysis to identify skill gaps and come up with effective solutions and Training plans for the same.
- Develop and implement tailored sales & customer service programs.
- Instill a customer-centric mindset among our tele-callers

**Qualifications**:

- Proven experience as a Contact Center Trainer is a must.
- Strong understanding of adult learning principles
- Excellent presentation and facilitation skills with the ability to captivate and inspire an audience.
- Strong interpersonal skills and the ability to collaborate effectively with diverse teams.

**Job Types**: Full-time, Permanent

Pay: ₹800,000.00 - ₹900,000.00 per year

Schedule:

- Day shift
- Morning shift

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- What is your current and expected CTC? (in LPA format)
- Are you willing to travel to Kurla? (Yes/No)

**Experience**:

- total work: 4 years (preferred)

**Language**:

- Fluent English and Hindi (preferred)

License/Certification:

- Contact Center Trainer Certification (preferred)

Work Location: In person



  • Pune, Maharashtra, India Full Potential Solutions Full time

    Overview: **Full Potential Solutions (FPS) **is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, India, Bogota, COlombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to...


  • Mumbai, Maharashtra, India HIRINGHOUSE TECHNOLOGIES PVT LTD Full time

    **Job Description: Contact Center Executive (Debt Collection)** **Job Title**: Contact Center Executive **Location**: Vashi, Mumbai **Experience**: 0-3 years **Job Overview**: The Contact Center Executive will be responsible for contacting customers with overdue payments, negotiating repayment plans, and ensuring compliance with agreed-upon terms. You will...


  • Andheri, Mumbai, Maharashtra, India Qrata Full time

    Opportunity to work at India's best aesthetic treatment clinic, dedicated to providing cutting-edge aesthetic solutions and an unparalleled client experience. We are seeking a skilled Contact center executive to be the face of our clinic. Job Title: Contact Center Executive Expertise: Inbound /Outbound/Chat/Mail/ WhatsApp/messaging Exp: 1 to 3 year **Key...

  • Process Trainer

    5 months ago


    Mumbai, Maharashtra, India Ketto Full time

    **About the company** Ketto is Asia's largest tech enabled crowdfunding platform with a vision - Healthcare for all. We are a profit making organization with a valuation of more than 100 Million USD. With over 1,100 crores raised from more than 60 lakh donors we have positively impacted the lives of 2 lakh+ campaigners. Ketto has embarked on a high-growth...

  • Stem Trainer

    5 days ago


    Pune, Maharashtra, India Shard Center for innovation Full time

    **JOB DESCRIPTION** **COMPANY NAME- SHARD Center for innovation (UNDER THE AEGIS OF JALSA VENTURES)** **Profile-** Trainer/Teacher for AI, ML, DRONE, ROBOTICS for Childrens **Salary - **22k to 35k **Exp-** Min 1 yr. **Job Mode - **Full Time **Job Timing - **Full Time (11:00Am to 8:00Pm) **Qualification - **Graduate/ Postgraduate (With Technical...


  • Mumbai, Maharashtra, India Orange Business Services Full time

    About the RoleAs a Senior Contact Center Specialist at Orange Business Services, you will be responsible for identifying and resolving complex technical issues related to Genesys and FCC system faults in customer and OBS networks. Your expertise will be crucial in ensuring the smooth operation of our contact center services.Key Responsibilities• Perform...

  • Soft Skills Trainer

    5 months ago


    Hiranandani Estate, Thane, Maharashtra, India Progenesis Fertility Center Full time

    **Operational**: - To get engaged in driving Training and Development initiatives at all centers of Progenesis - Group of Fertility Centers. - Facilitate scheduled and ad-hoc training delivery. - Help in designing and executing training calendars. - Prepare various MIS as needed by Training Manger. **Induction Coordination**: - Coordinate with HR...

  • Data Science Trainer

    2 months ago


    Mumbai, Maharashtra, India Nettech India Full time

    **Job Title** : Data Science Trainer **Location** : 1st Floor, C Wing, Laram Center, Above Bata Showroom, Opp Railway Stn, Near Nadko Shopping Center Andheri West - 400058 **Salary** :25,000k-40,000k per month **Job Description**: We are looking for a skilled and passionate Data Science Trainer to teach and guide students on core data science concepts....


  • Mumbai, Maharashtra, India Orange Business Services Full time

    About the RoleAs a Senior Contact Center Specialist at Orange Business Services, you will be responsible for identifying and resolving complex system faults in our Genesys and FCC systems. Your expertise will be crucial in ensuring the smooth operation of our contact centers and providing exceptional customer experiences.Key ResponsibilitiesPerform root...

  • Technical Specialist

    2 weeks ago


    Mumbai, Maharashtra, India Orange Business Services Full time

    About the RoleThis position is responsible for the technical support and maintenance of Genesys and voice systems in our contact centers.Key ResponsibilitiesIdentify and troubleshoot faults in Genesys and voice systems, ensuring minimal disruption to customer services.Collaborate with internal teams to resolve complex technical issues affecting contact...

  • Process Trainer

    2 weeks ago


    Navi Mumbai District, Maharashtra, India Gairme Solutions Full time

    **Process Trainer - Voice Operations who can train, and coach (Night Shift)** Location: Mahape, Navi Mumbai CTC: up to 5,00,000/Year Operations: Telesales Voice (Inbound & Outbound) Client Geography: United States **MUST HAVE** 1. Proven work experience as a Process or Sales Trainer in a Call Center 2. Work experience Training or Coaching Telesales...


  • Mumbai, Maharashtra, India HDFC Bank Full time

    Job Purpose: As a Contact Center Value Enrichment Manager at HDFC Bank, you will be responsible for ensuring effective usage of the technology platform available at Virtual Care. This includes requirement gathering and definition aimed at efficiency enhancement for Virtual Care users. You will assess the need for enhancements and new requirements based on...


  • Mumbai, Maharashtra, India HDFC Bank Full time

    **Job Summary** We are seeking an experienced **Contact Center Value Enrichment Specialist** to join our Central Product team. As a key member of our team, you will be responsible for ensuring effective usage of our technology platform, gathering requirements to enhance efficiency for our Virtual Care users, and assessing the need for enhancements and new...

  • IT Trainer

    5 months ago


    Jogeshwari, Mumbai, Maharashtra, India Udayan Care Full time

    **IT Trainer - UCIT Programme** **Location: Jogeshwari (Mumbai)** **Reports to: Regional Coordinator** **About Udayan Care** Udayan Care, an ISO 9000-certified organization, has been working for the quality care of disadvantaged children and women, and youth for over 29 years, with the endeavor of making young lives shine. The mission of “A nurturing...

  • Bpo Trainer

    5 months ago


    Mumbai, Maharashtra, India Stainless Steel Bazaar Pvt. Ltd. Full time

    Job Description - Developing call centers' education materials, such as digital presentations, how-to manuals, and instructional videos. - Preparing procedures and policies regarding sales techniques and appropriate agent conduct. - Scheduling and conducting training sessions on various call center topics to prepare and support new employees. - Training...


  • Mumbai, Maharashtra, India Vibrantzz management services Full time

    Greetings from Vibrantzz Management Services **Position**: Customer Service Representative **Location**: Pan Mumbai We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving...

  • Sales Trainer

    5 months ago


    Navi Mumbai, Maharashtra, India SeaCross Recruitment Services Full time

    **JOB DESCRIPTION FOR THE ROLE OF: PROCESS TRAINER** **Position: Process Trainer - Operations (Voice)** **Operations: Telesales Voice (Inbound & Outbound)** **Client Geography: United States Work Shift: Night Hours (IST)** **Work Location: Mahape, Navi Mumbai** **Role Type: Full Time - Permanent Position** **Reports to:...

  • IT Trainer

    5 months ago


    Jogeshwari, Mumbai, Maharashtra, India Udayan Care Full time

    **IT Trainer - UCIT Programme** **Location: Mumbai ( Jogeshwari )** **Reports to: Regional Coordinator** **About Udayan Care** Udayan Care, an ISO 9000-certified organization, has been working for the quality care of disadvantaged children and women, and youth for over 29 years, with the endeavor of making young lives shine. The mission of “A nurturing...


  • Mumbai, Maharashtra, India Orange Business Services Full time

    About the RoleAt Orange Business Services, we're seeking a skilled Senior Technical Specialist to join our Global Delivery & Operations team. As a key member of our team, you'll be responsible for identifying and resolving complex technical issues within our contact center infrastructure.Perform in-depth analysis of Genesys and FCC system faults, working...

  • Yoga Trainer

    2 months ago


    Mumbai, Maharashtra, India Ambar Aerobics Full time

    **Job Title**: Receptionist / Aerobics Trainer / Yoga & Power Yoga Trainer **Location**: Between Malad and Dahisar, Mumbai (Multiple Branches) **Company**: Ambar Aerobics **Job Overview**: Ambar Aerobics is expanding its operations and looking to hire dynamic individuals for their upcoming branches located between Malad and Dahisar. We are seeking...