Contact Center Trainer

Overview: **Full Potential Solutions (FPS) **is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, India, Bogota, COlombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to...

**Job Description: Contact Center Executive (Debt Collection)** **Job Title**: Contact Center Executive **Location**: Vashi, Mumbai **Experience**: 0-3 years **Job Overview**: The Contact Center Executive will be responsible for contacting customers with overdue payments, negotiating repayment plans, and ensuring compliance with agreed-upon terms. You will...

Opportunity to work at India's best aesthetic treatment clinic, dedicated to providing cutting-edge aesthetic solutions and an unparalleled client experience. We are seeking a skilled Contact center executive to be the face of our clinic. Job Title: Contact Center Executive Expertise: Inbound /Outbound/Chat/Mail/ WhatsApp/messaging Exp: 1 to 3 year **Key...

**Responsibilities**: - Work closely with the contact center administrator on the networking team - Review and maintain IVR configurations based on set specifications from Client Services - Work with developers, QA, and regional managers for continuous improvements and high-quality, on-time deliveries - Provide training and technical assistance for any...

**About the company** Ketto is Asia's largest tech enabled crowdfunding platform with a vision - Healthcare for all. We are a profit making organization with a valuation of more than 100 Million USD. With over 1,100 crores raised from more than 60 lakh donors we have positively impacted the lives of 2 lakh+ campaigners. Ketto has embarked on a high-growth...

**Urgent Opening** **Future Generali Insurance company** **Position: - ** Executive - Contact Center **Job location** - Thane **Salary: - ** Upto 2.5 LPA **Qualification: - ** Graduate/ MBA **Profile: - **Customer Support Role **Industry type: - **Insurance - Should be comfortable working in shift even on weekends **Contact Person-**HR Heli: -...

**DESCRIPTION** The Contact Center Supervisor is responsible for overseeing the daily operations of the call center, providing supervision and training to the customer service team, and ensuring customer inquiries are resolved efficiently. This role involves managing escalated issues, implementing process improvements, and collaborating with...

**DESCRIPTION** **Job Summary**: Provides data and analysis of Customer Support activities, performance, and issues for Customer Support Supervisors and Managers. **Key Responsibilities**: As a member of the Contact Center team, provides data and analysis of activities, performance, and issues for Supervisor and Manager review; monitors Automatic Call...

**Operational**: - To get engaged in driving Training and Development initiatives at all centers of Progenesis - Group of Fertility Centers. - Facilitate scheduled and ad-hoc training delivery. - Help in designing and executing training calendars. - Prepare various MIS as needed by Training Manger. **Induction Coordination**: - Coordinate with HR...

**JOB DESCRIPTION** **COMPANY NAME- SHARD Center for innovation (UNDER THE AEGIS OF JALSA VENTURES)** **Profile-** Trainer/Teacher for AI, ML, DRONE, ROBOTICS for Childrens **Salary - **22k to 35k **Exp-** Min 1 yr. **Job Mode - **Full Time **Job Timing - **Full Time (11:00Am to 8:00Pm) **Qualification - **Graduate/ Postgraduate (With Technical...

Job Title: Unified Communication and Contact Center LeadAbout Ishan TechnologiesWe are a leading provider of innovative solutions for Unified Communication and Contact Center services. Our team is seeking a highly experienced Unified Communication and Contact Center Lead to lead our technical evaluation of technology and OEM products, conduct RFPs, PoCs,...

BPO Trainer Job Discription We are looking for a dynamic call center trainer to join our company. In this role, you'll be responsible for scheduling and conducting training sessions for both new and experienced call center agents, managing the training budget, and supporting employees to keep productivity up. To ensure success as a call center trainer,...

**Process Trainer - Voice Operations who can train, and coach (Night Shift)** Location: Mahape, Navi Mumbai CTC: up to 5,00,000/Year Operations: Telesales Voice (Inbound & Outbound) Client Geography: United States **MUST HAVE** 1. Proven work experience as a Process or Sales Trainer in a Call Center 2. Work experience Training or Coaching Telesales...

Job Summary:Manager Collaboration Services Engineering is an SME for Technical Solution Engineering for the Collaboration Suite of services. He will lead the technical evaluation of technology and OEM products, by conducting RFP, PoC s, interop testing. He will design services and technology to cater to product requirements received in the MRD and provide...

Greetings from Vibrantzz Management Services **Position**: Customer Service Representative **Location**: Pan Mumbai We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving...

Job Description - Developing call centers' education materials, such as digital presentations, how-to manuals, and instructional videos. - Preparing procedures and policies regarding sales techniques and appropriate agent conduct. - Scheduling and conducting training sessions on various call center topics to prepare and support new employees. - Training...

Job Summary:Manager Collaboration Services Engineering is an SME for Technical Solution Engineering for the Collaboration Suite of services. He will lead the technical evaluation of technology and OEM products, by conducting RFP, PoC s, interop testing. He will design services and technology to cater to product requirements received in the MRD and provide...

Job Summary:Manager Collaboration Services Engineering is an SME for Technical Solution Engineering for the Collaboration Suite of services. He will lead the technical evaluation of technology and OEM products, by conducting RFP, PoC s, interop testing. He will design services and technology to cater to product requirements received in the MRD and provide...

Job Summary: Manager Collaboration Services Engineering is an SME for Technical Solution Engineering for the Collaboration Suite of services. He will lead the technical evaluation of technology and OEM products, by conducting RFP, PoC s, interop testing. He will design services and technology to cater to product requirements received in the MRD and provide...

**About the role**: Key accountabilities RUN phase: - To provide professional technical support and troubleshooting for all issues received related to Genesys CC. - Resolve complex customer issues on Genesys CC; diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. - Act as high level of...