Customer Onboarding Intern

2 months ago

Bengaluru, India Swific Technology Pvt. Ltd. Full time

**About **Lio**

Lio is one app for all your data. For people from all walks of life, be it small entrepreneurs, students, farmers, homemakers, and many others, Lio strives to put all these people at ease when handling a large quantum of data.

As represented in our logo, the dot, bindu, stands for the first unit of life and when combined with other dots from our ecosystem it is the starting point of bringing our life in order. When extended, it transforms into lines which form rows and columns that further help organize our lives. Our identity embodies our vision, helps us stay true to our conception and is derived from a simple and basic unit of life to systematize everything.

Lio helps its users organise their data efficiently on their mobile phones. The problem the company is addressing is the lack of high quality data creation & sharing software built for the mobile first user. Lio is used for a variety of tabulation, calculation and organizing needs, such as creating tables of customer/stock/payment data for businesses or organizing to-do lists, class schedules/wedding registries. The product is currently available in India/ Indonesia, rest countries to follow soon.

We are growing rapidly and we look for people who are ready to evolve with us and work in a fast paced environment. If that's you, let's have a chat? If not convinced yet, read below some of our benefits.

**Why Explore a Career at Lio**
- Growth - Join a team that gives you plenty of opportunities and abilities to do cutting-edge work while giving you the freedom and the platform to not just share your ideas but also to execute them.
- Scope - Since Lio is growing rapidly, it makes for a golden opportunity to join the pilot team, which would also catapult your career growth
- Passion - Opportunity to work with colleagues with a new and innovative way of thinking, positive energy and excitement.
- Job variety - Working with us, you will never face a dull, boring routine as every day brings new challenges and opportunities.
- Our Culture - We value diversity and hire to enrich our teams with new ideas and perspectives. We are an equal opportunity employer and don't believe in discrimination of any kind. We offer a flat and transparent work culture where you are encouraged to communicate openly and share opinions irrespective of your role or designation.
- Compensation - We believe in getting the right talent, period. We won't disappoint you on this.

**Roles & Responsibilities**:

- Onboard customers and assist them in customising the platform to their specific needs to ensure complete platform adoption.
- Work with different departments to streamline onboarding processes.
- Documenting customer interactions with details about the nature of the interaction and any resolutions achieved within SLA.
- Managing customer sentiment and satisfaction, facilitate platform customization requests.
- Helping customers make informed decisions about their purchases by providing information about pricing, terms and conditions, and other details about products or services.

**Required skills**:

- Exceptional ability to communicate and foster positive business relationships
- Effective & strong communication skills in English and Hindi both.
- Excellent troubleshooting and problem-solving capabilities.
- Technical aptitude: a strong understanding of software and technology, and the ability to learn new software quickly.
- Good knowledge of excel, google sheet.

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