Client Services Representative

5 months ago


Mumbai, India Auraa Solutions Full time

Job Responsibility:
chats.
- Resolve routine and complex client service issues relating to IB branded debit card

linked to brokerage account (i.e., transaction status, lost, stolen or damaged cards,

fraud & errors) in thorough and expeditious manner, utilizing sound judgement

with an emphasis on courtesy.
- Discuss program attributes & benefits with prospective clients.
- Research account & transaction history using web-based tools.
- Summarize nature and conclusion of client interactions and track open items on

ticketing system.
- Obtain thorough knowledge of products offered by IB on Global exchanges.
- Assist clients with basic queries in their trading account.

Qualifications:

- Experience: 2 years Client services experience in International BPO industry
- Education: University degree (Bachelors) required
- High level of MS Excel skills required

Language skills: Fluent English
- Good quantitative/analytical skills
- Excellent oral/written communication skills required.

**Salary**: From ₹30,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Night shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Shift allowance
- Yearly bonus

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Client services experience in International BPO industry: 2 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 8714641387



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