Agm - Prepaid Process & Delivery

4 months ago

Mumbai, India Vodafone Idea Full time

Job Req ID: 41334- Location: Mumbai, IN- Function: Other- About:

- Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

**Role**

Prepaid Process Design, Creation & Rollout Lead

**Job Level/ Designation
M2 / AGM

**Function / Department**

Customer Service / Prepaid Process and Delivery

**Location**

Corporate - Mumbai

**Job Purpose**
- Analyse the business requirement & Identify opportunities to standardize processes.
- Continuously evaluate and modify existing processes / practices to bring more operational efficiencies & simplify the QRC handling journeys
- Publish monthly dashboards & EDMs of Process simplified with Impact to all stake holders

**Key Result Areas/Accountabilities**
- Improve and sustain TNPS and NPS KPIs
- Drive continuous process simplification and improvements
- Identify opportunities to upgrade user / customer journeys catering the dynamic needs & enhance operational efficiencies through effective collaboration with cross functional teams
- Validation & Simplification of Customer Communication
- Ensure smooth rollout of new product launch process (QRC)
- Identification of unique opportunities to enhance TAT, FTF & reduce complaints through special projects

**Core Competencies, Knowledge, Experience**
- Good knowledge and Subject Matter Expertise around Processes, Systems and Applications
- Ability to influence & drive cross functional projects
- Exposure to Customer Lifecycle Management
- Excellent Analytical Skills
- Proactive Resolution Skills

**Must have technical / professional qualifications**
- Graduation/Post Graduation/MBA with good experience in various customer service roles
- Experience in Prepaid Process Management

**Years of Experience**

7 - 10 Years

**Direct reports**

NA

**Vodafone Idea Limited** (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

  • Agm - Prepaid Process & Delivery

    4 months ago

    Mumbai, India Vodafone Idea Full time

    Job Req ID: 20501- Location: Mumbai, IN- Function: Other- About: **Role** Prepaid CXX, GH, IT & Marketing interface and Circle support Lead **Job Level/ Designation M2 / AGM **Function / Department** Customer Service / Prepaid Process and Delivery **Location** Corporate - Mumbai **Job Purpose** - Drive & Enhance Prepaid CXX by leveraging insights from...

  • Agm-prepaid Process

    4 months ago

    Mumbai, India Vodafone Idea Full time

    Job Req ID: 40890- Location: Mumbai, IN- Function: Other- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and...

  • Agm-prepaid Marketing

    3 months ago

    Mumbai, India Vodafone Idea Full time

    Job Req ID: 17464- Location: Mumbai, IN- Function: Marketing/Digital- About: **Role** Prepaid Manager **Job Level/ Designation M2 **Function / Department** Marketing **Location** Mumbai **Job Purpose** Driving Customer Upgrades, Customer Engagement, UL/Non UL Net Additions and Tertiary upliftment through the UL & Non UL product interventions **Key...

  • Agm - Amdocs C1 and Prepaid Products Delivery

    4 months ago

    Mumbai, India Vodafone Idea Full time

    Job Req ID: 37548- Location: Mumbai, IN- Function: Technology/ IOT/Cloud- About: **Role** SME Amdocs C1, Prepaid Products Delivery **Job Level/ Designation M2 **Function / Department** Technology Products - (Charging & Convergence) **Location** Mumbai (Corporate) **Job Purpose** Good understanding of prepaid charging system, business criticality....

  • Agm - Active Operations

    4 months ago

    Mumbai, India Vodafone Idea Full time

    Job Req ID: 20022- Location: Mumbai, IN- Function: Technology/ IOT/Cloud- About: **Role** Central Charging Operations **Job Level/ Designation M2 / AGM **Function / Department** Active Operations **Location** Mumbai **Job Purpose** The purpose of the role is to support charging consolidation, operate & manage PAN India IN platforms, Circle governance...

  • Kam - Cps - Corporate Prepaid Solution

    3 months ago

    Mumbai, India Abacus Consultants Full time

    **4 - 8 years**: **Any Graduate | MBA/PGDM**: **Corp card - Corp Sales**: **7 lkh ~ 9 lkh**: - Job Name - PA (Business Unit) : Key Account Manager - Corporate Prepaid Solutions- Job Title : (Job Name) - Key Account Manager - Corporate Prepaid Solutions - Business Unit (PA) : Direct Payment Product & Sales - Team : (Sub team in the PA) Commercial Payment...

  • Agm - Marketing Analytics

    4 months ago

    Mumbai, Maharashtra, India Vodafone Idea Full time

    Job Req ID: 42582- Location: Mumbai, IN- Function: Marketing/Digital- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand...

  • Agm - Active Operations

    4 months ago

    Mumbai, India Vodafone Idea Full time

    Job Req ID: 23134- Location: Mumbai, IN- Function: Technology/ IOT/Cloud- About: **Role** Active Operations **Job Level/ Designation M2 / AGM **Function / Department** Technology - Active Operations - Charging Operations **Location** Mumbai **Job Purpose** The purpose of the role is to support charging consolidation, operate & manage PAN India...

  • Agm - Active Operations

    3 months ago

    Mumbai, India Vodafone Idea Full time

    Job Req ID: 34642- Location: Mumbai, IN- Function: Technology/ IOT/Cloud- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing...

  • Agm-process Audit

    3 months ago

    Mumbai, India Vodafone Idea Full time

    Job Req ID: 16426- Location: Mumbai, IN- Function: Technology/ IOT/Cloud- About: **Role** AGM, Process Audit and Governance **Job Level/ Designation M2/AGM **Function / Department** Quality & User Experience/Technology **Location** Mumbai **Job Purpose** Creation and standardization of the various process flows for operational efficiency. Ensure...

  • Agm - Tl -in & Vas

    3 months ago

    Mumbai, India Vodafone Idea Full time

    Job Req ID: 16861- Location: Mumbai, IN- Function: Technology/ IOT/Cloud- About: **Role** Team Lead - IN/VAS, Mumbai Circle **Job Level/ Designation M2 / AGM **Function / Department** Central Operations Group / Active Operations / Charging Operations - IN & VAS **Location** Mumbai, Maharashtra **Job Purpose** Lead and support circle level activities...

  • Agm - Postpaid Process & Delivery - Customer Voc

    3 months ago

    Mumbai, India Vodafone Idea Full time

    Job Req ID: 17162- Location: Mumbai, IN- Function: Other- About: **Role** Customer VOC, TNPS, Audits & Analytics **Job Level/ Designation M2 / AGM **Function / Department** Customer Service / Postpaid Process, System & Project Management **Location** Mumbai **Job Purpose** Study and find inferences from customer VOC from various data sources like CRM...

  • Agm-tes

    4 months ago

    Mumbai, India Vodafone Idea Full time

    Job Req ID: 39873- Location: Mumbai, IN- Function: Technology/ IOT/Cloud- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing...

  • Agm - Process Audit & Governance

    4 months ago

    Mumbai, India Vodafone Idea Full time

    Job Req ID: 34645- Location: Mumbai, IN- Function: Technology/ IOT/Cloud- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing...

  • Agm - Post Paid Processes & Systems

    4 months ago

    Mumbai, India Vodafone Idea Full time

    Job Req ID: 38781- Location: Mumbai, IN- Function: Other- About: **Role** CLCM Projects : New Tech Projects **Job Level/ Designation M2 / AGM **Function / Department** Customer Service / Postpaid Process & Delivery/Process & Project Management **Location** Mumbai **Job Purpose** Identify opportunities in the existing ecosystem and drive process...

  • Agm- Delivery Planning

    3 weeks ago

    Mumbai, Maharashtra, India Vodafone Idea Full time

    Job Req ID: 44922- Location: Mumbai, IN- Function: Commercial/ Finance- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand...

  • Agm - Delivery Planning & Control

    2 weeks ago

    Mumbai, Maharashtra, India Vodafone Idea Full time

    Job Req ID: 44920- Location: Mumbai, IN- Function: Commercial/ Finance- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand...

  • AGM- Delivery Planning

    2 weeks ago

    Mumbai, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • AGM- Delivery Planning

    2 days ago

    mumbai, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • AGM- Delivery Planning

    1 week ago

    mumbai, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...