Agm-process Audit

1 week ago

Mumbai, India Vodafone Idea Full time

Job Req ID: 16426- Location: Mumbai, IN- Function: Technology/ IOT/Cloud- About:
**Role**

AGM, Process Audit and Governance

**Job Level/ Designation
M2/AGM

**Function / Department**

Quality & User Experience/Technology

**Location**

Mumbai

**Job Purpose**

Creation and standardization of the various process flows for operational efficiency. Ensure proper implementation and periodic audits to measure the effectiveness of implemented process and improve on them. Creation of strong governance model across the central and circle teams to increase the productivity of the teams.

**Key Result Areas/Accountabilities**
- Create, Evaluate and Improve Processes to Improve Operational efficiency on all CXX driven activities that requires cross functional and external partner associations. Proper Documentation of the existing process flow, and make constructive suggestions for change
- Monitor and measure the benefits of post process implementation to ensure quality, efficiency, and improvement.
- Ensuring implementation and adherence to the approved process by performing regular audits and monitoring control points. Act as SPOC for the process related activities and provide support and guidance to different teams
- Implement governance of all circle’s quality teams using standardized metrics system. Initiate the best practice cases sharing to improve innovation. Perform timely escalations and highlight violation and gaps discovered. Ensure timely resolutions post engaging with responsible teams to reduce end customer experience impact.
- Work with other verticals of CXX teams internally in identifying new process areas to increase effectiveness and productivity of the same. Encourage circle teams to share best practice cases regularly to improve innovation
- Devise KPI and metrics for assessment of process performance and disseminate to all stakeholders. Regular engagement with stakeholders to highlight violations and work towards improvement.

**Core Competencies, Knowledge, Experience**
- Thorough understanding of existing technologies and abreast with changes in the telecom arena
- Understanding of process creation knowhow and tools ( Visio )
- Knowledge of standard telecom best practices across different domains in the mobile operator environment and different vendors
- Working knowledge of different network KPI’s in area of network quality, optimization and planning norms.

**Must have technical / professional qualifications**
- B.Tech Electronics and Communications
- Knowledge in Process creation tool like Microsoft Visio

  • Agm - Process Audit & Governance

    2 weeks ago

    Mumbai, India Vodafone Idea Full time

    Job Req ID: 34645- Location: Mumbai, IN- Function: Technology/ IOT/Cloud- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing...

  • Agm - Internal Audit

    2 weeks ago

    Mumbai, India Vodafone Idea Full time

    Job Req ID: 24583- Location: Mumbai, IN- Function: Commercial/ Finance- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand...

  • Agm - Internal Audit

    3 weeks ago

    Mumbai, India Vodafone Idea Full time

    Job Req ID: 21104- Location: Mumbai, IN- Function: Commercial/ Finance- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand...

  • Agm - Internal Audit

    7 days ago

    Mumbai, Maharashtra, India Vodafone Idea Full time

    Job Req ID:Location: Mumbai, IN- Function: Commercial/ Finance- About:Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and...

  • Agm - Governance, Audit & Compliance

    2 weeks ago

    Mumbai, India Vodafone Idea Full time

    Job Req ID: 39829- Location: Mumbai, IN- Function: Technology/ IOT/Cloud- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing...

  • Agm - Governance, Audit & Compliance

    7 days ago

    Mumbai, Maharashtra, India Vodafone Idea Full time

    Job Req ID:Location: Mumbai, IN- Function: Technology/ IOT/Cloud- About:Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data...

  • Agm/dgm-corporate Audit Services

    2 weeks ago

    Mumbai, Maharashtra, India Larsen & Toubro Full time

    AGM/DGM-Corporate Audit Services LNT/-AS/930916 - Head OfficeMumbai - Posted On 25 Jan 2024- Required Experience 11 - 13 Years**Skills**: Knowledge & Posting Location ANALYTICS PROCUREMENT INVENTORY ANALYSIS SALES MARKETING BID STRATEGY PREDICTIVE MODELING KPI DASHBOARDS AUDIT REPORTS DATA MODELLING FRAUD DETECTION DATA VISUALIZATION MODEL...

  • Agm - Postpaid Process & Delivery - Customer Voc

    2 months ago

    Mumbai, India Vodafone Idea Full time

    Job Req ID: 17162- Location: Mumbai, IN- Function: Other- About: **Role** Customer VOC, TNPS, Audits & Analytics **Job Level/ Designation M2 / AGM **Function / Department** Customer Service / Postpaid Process, System & Project Management **Location** Mumbai **Job Purpose** Study and find inferences from customer VOC from various data sources like CRM...

  • Agm - Postpaid Process & Delivery - Customer Voc

    19 hours ago

    Mumbai, India Vodafone Idea Full time

    Job Req ID: 17162- Location: Mumbai, IN- Function: Other- About: **Role** Customer VOC, TNPS, Audits & Analytics **Job Level/ Designation M2 / AGM **Function / Department** Customer Service / Postpaid Process, System & Project Management **Location** Mumbai **Job Purpose** Study and find inferences from customer VOC from various data sources like CRM...

  • Agm - Financial Reporting

    4 days ago

    Mumbai, India Vodafone Idea Full time

    Job Req ID: 3941- Location: Mumbai, IN- Function: Commercial/ Finance- About: **Role** Regulatory Finance **Job Level/ Designation M2 / AGM **Function / Department** Finance / Regulatory, Infra, Subsidiaries & Corp Fin Ops **Location** Corporate, Mumbai **Job Purpose** Responsible for Regulatory reporting and compliances **Key Result...

  • Agm - Internal Audit

    6 days ago

    Mumbai, India Vodafone Idea Full time

    Job Req ID: 42378- Location: Mumbai, IN- Function: Other- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and...

  • Audit and Compliance Agm

    2 months ago

    Mumbai, India Quadrangle Full time

    **Expectations/ Requirements**: 1. Facilitating external audits thus ensuring compliance with regulatory requirements. 2. Responsible for internal audit process & ensure compliance in line with RBI guidelines. 3. Creating and reviewing potential SOPs/ Policies/ Process Map on the basis of business requirements/ standardization as per Market. 4. Ensuring...

  • Agm - Postpaid Process & Delivery - Customer Voc

    7 days ago

    Mumbai, Maharashtra, India Vodafone Idea Full time

    Job Req ID:Location: Mumbai, IN- Function: Other- About:RoleCustomer VOC, TNPS, Audits & Analytics**Job Level/ DesignationM2 / AGMFunction / DepartmentCustomer Service / Postpaid Process, System & Project ManagementLocationMumbaiJob PurposeStudy and find inferences from customer VOC from various data sources like CRM interactions, feedback at retail, TNPS...

  • Agm-fiber Audit

    2 months ago

    Mumbai, India Vodafone Idea Full time

    Job Req ID: 40084- Location: Mumbai, IN- Function: Other- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and...

  • Agm-fiber Audit

    3 days ago

    Mumbai, India Vodafone Idea Full time

    Job Req ID: 40084- Location: Mumbai, IN- Function: Other- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and...

  • Audit and Compliance Agm

    7 days ago

    Mumbai, Maharashtra, India Quadrangle Full time

    Expectations/ Requirements:Facilitating external audits thus ensuring compliance with regulatory requirements.Responsible for internal audit process & ensure compliance in line with RBI guidelines.Creating and reviewing potential SOPs/ Policies/ Process Map on the basis of business requirements/ standardization as per Market.Ensuring 100% vendors are covered...

  • Agm-tes

    2 weeks ago

    Mumbai, India Vodafone Idea Full time

    Job Req ID: 39873- Location: Mumbai, IN- Function: Technology/ IOT/Cloud- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing...

  • Agm-fiber Audit

    7 days ago

    Mumbai, Maharashtra, India Vodafone Idea Full time

    Job Req ID:Location: Mumbai, IN- Function: Other- About:Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the...

  • Agm - Enterprise Fin Ops

    3 weeks ago

    Mumbai, India Vodafone Idea Full time

    Job Req ID: 18061- Location: Mumbai, IN- Function: Commercial/ Finance- About: **Role** NLD/ISP R2R, ICFR Compliance, SAC and Projects **Job Level/ Designation M2/AGM **Function / Department** Finance / Enterprise Fin Ops **Location** Corporate, Mumbai **Job Purpose** The position is responsible for accounting and reporting with accuracy, support for...

  • Agm - Cyber Security

    7 days ago

    Powai, Mumbai, Maharashtra, India Larsen & Toubro Full time

    AGM - Cyber Security LNT/A-CS/1048510 - Head OfficeAmn Tower, Powai - Posted On 20 Jun 2024- Required Experience 3 - 5 Years**Skills**: Knowledge & Posting Location CYBER SECURITY Minimum Qualification BACHELOR OF TECHNOLOGY (BTECH) **Job Description**: **1** Sound knowledge of Info Sec standards such as **ISO27001** **2** Basic understanding of...