Agm - Active Operations

2 weeks ago

Mumbai, India Vodafone Idea Full time

Job Req ID: 23134- Location: Mumbai, IN- Function: Technology/ IOT/Cloud- About:
**Role**

Active Operations

**Job Level/ Designation
M2 / AGM

**Function / Department**

Technology - Active Operations - Charging Operations

**Location**

Mumbai

**Job Purpose**

The purpose of the role is to support charging consolidation, operate & manage PAN India Charging Platforms, Circle governance of Charging services & end to end service availability of VIL Charging Nodes, Focus on Customer experience and reduction in revenue leakage

**Key Result Areas/Accountabilities**
- Responsible for end to end operations of Charging Platforms and Governance of circle operations.
- Extend expertise/support to circle operations teams in achieving operational excellence & improve performance.
- Responsible for flawless execution of new software release roll out across locations
- Responsible for emergency handling and co-ordination among multi
- vendor in event of any major service disturbance PAN India
- Responsible for SLA tracking of OEM and ensuring critical/major tickets closed as per target

**Core Competencies, Knowledge, Experience**
- Sound knowledge of Prepaid Voice/SMS/USSD/Data charging call flow.
- Should be able to do analysis on traces/tcpdump.
- Should have prior experience of working in Operations domain and aware about operational processes. Able to review and suggest corrections. Should have to lead Statuary audits of charging platforms.
- Should have strong experience in People management (MS partners OEM Partners, cross functional teams, Circle teams etc.)
- Understanding in Cloud technology is plus

**Must have technical / professional qualifications**
- Engineering Graduate with 10 to 12yrs of overall Telecom experience having knowledge of ITIL processes, basic understanding of platform architecture, Protocols and Linux/UNIX OS.
- Any Hardware, networking or Cloud certification is plus

**Years of Experience**

10-12Yrs

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