Agm - Active Operations

2 months ago

Mumbai, India Vodafone Idea Full time

Job Req ID: 41068- Location: Mumbai, IN- Function: Technology/ IOT/Cloud- About:

- Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role

AGM - Active Operation (RAN Function)

Job Level/ Designation

M2

Function / Department

Active Operation - COG / Technology

Location

Birla Centurion / Worli, MUMBAI (Corporate)

Job Purpose
- Circle FO MS Operations governance for achieving:

- Operations KPI meeting targets
- Maintain NW hygiene & support circle team to overcome their challenges
- To meet the SLA / KPIs by providing guidelines to circles / NOC to run smooth field operation
- Compilation of monthly RAN operation KPIs & performance, tracking, trending & record keeping for management update.
- Levy penalties for SLA breach as per contract T&C.
- Quarterly OEM CARE support EME SLA & Spares R&R compliance review, Agree on RNP replenishments with the OEM & levy penalties on for SLA breach cases.
- To prepare & evaluate RAN Field Operation RFP, periodic support on product & services related RFP, participation & providing related support. Ensure flawless timely RFP evaluations & vendor rating during the RFP process. Define scope of work, RACI Matrix, SLA KPI’s, penalty calculation mechanisms and other documentations required for MS operations. Append AMC contract T&C based on current priorities and OPEX saving requirements.
- Annual OPEX YoY comparison, budgeting & its related activities, provide guidelines to the circle, track & maintain expenditures for Active operation function.
- Driving Spares RNP cases, trending failures, analysis & track replenishments

Key Result Areas/Accountabilities
- Driving KPI improvement programs through scheduled calls with circle and MS partners. Provide technical guidance and support to VF Circles, MS partner & SNOC teams in all aspects of RAN network.
- Track & maintain Active outages as per the annual target set, drive circle & MS team to achieve the desired values though scheduled VC’s & rigorous follow up.
- Timely SLA/KPI sign-off completions & computation of its associated penalties.
- Align with MS Partner/OEM & VIL internal finance/commercial/SSC teams for MS KPI penalty calculations.
- Complete the contracting of AMC scope work, contract sign-off in close co-ordination with commercial, OEM & circle teams.
- Create, update & maintain guidelines, scope of work documents, SLA/KPI documents as per the contract tenure & operational requirements.

Core Competencies, Knowledge, Experience
- 15 years of multi-technology multi-vendor experience in the area of BSS Operations (wireless domain)
- Sound Knowledge on 2G / 4G technologies & different Equipment vendor interworking.
- Good written, verbal communication & record keeping skills to co-ordinate for operational activities with multiple internal and external stakeholders
- Sound Partner management skill
- Experience on process/guideline creation, governance & customer experience improvement

Must have technical / professional qualifications

Must have technical / professional qualifications:

- Bachelor of Engineering, preferably in Electronics and/or Telecommunications
- Hands on experience on 2G & 4G RAN technologies.
- Good analytical & Presentation & skills

**Vodafone Idea Limited** (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

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