Shipment Coordinator
6 months ago
Position Summary:
- A Shipment Coordinator is responsible for managing all aspects of shipping routes and delivery, specifically with regard to customer satisfaction.
Work You’ll Do:
- Once order is received a thank you message / call is shared with all.-
- Confirming shipment dates at time of ordering and reconfirming the same once machine goes into manufacturing and a third time once it’s nearing readiness. The said should be properly documented for scope of clarity and audits.-
- Checking orders, advances, items received, inventory, and deliveries for accuracy.-
- Coordinating and managing all shipping activities, including dispatching, routing, and tracking transportation vehicles.-
- Ensuring that all legal requirements, including permits and insurance, are met.-
- Communicating with customers, drivers, and other team members to coordinate shipping times and locations.-
- Monitoring and reporting on transportation costs.-
- Resolving issues regarding shipped orders / back orders / pending material at shop floor if any.-
- Ensuring that customer complaints are resolved in a timely manner.-
- Coordinating with warehouse staff to ensure proper storage and distribution of products.-
- Ensure proper hand over of machines post installation with plant heads.-
- Routine calls to random customers for feedback and gathering VOC.Team:
- This position shall be part of Sales Support team and shall report to Shipment Manager
Basic Qualifications:
- Graduate with 4 to 5 years of experience in handling Shipment related activities in manufacturing companies
Preferred Qualifications:
- The Shipment Coordinator must have strong organizational skills, excellent communication skills, and the ability to solve problems quickly and effectively. They should also have a good understanding of safety processes and legal regulations. Knowledge of logistics systems and direct experience with shipping coordination is required.
Who we are:
Milacron is a global leader in the manufacture, distribution and service of highly engineered and customized systems within the $27 billion plastic technology and processing industry. We are the only global company with a full-line product portfolio that includes hot runner systems, injection molding, extrusion equipment. We maintain strong market positions across these products, as well as leading positions in process control systems, mold bases and components, maintenance, repair and operating (“MRO”) supplies for plastic processing equipment. Our strategy is to deliver highly customized equipment, components and service to our customers throughout the lifecycle of their plastic processing technology systems. Milacron is a Operating Company of Hillenbrand.
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