Zendesk -chat Support Executive (Internatioanl

2 months ago

New Delhi, India Raptor Supplies Private Limited Full time

**Job Description : Zendesk Chat Support Executive**

As a Chat Support Executive at Raptor Supplies, you will be responsible for delivering prompt, courteous, and efficient customer support through chat interactions. You will serve as the frontline representative, addressing customer inquiries, resolving issues, and providing product/service information to ensure a positive customer experience. Your excellent communication skills and empathetic approach will be critical in fostering strong customer relationships and retaining loyal clients.

**Responsibilities**:
1. Chat Support: Respond to customer inquiries and issues promptly and professionally through chat interactions, providing accurate and helpful information about our products/services.

2. Problem Resolution: Identify and address customer concerns, troubleshoot issues, and escalate complex problems to the appropriate department for resolution.

3. Industry Knowledge: Thoroughly understand our company's services and policies to deliver accurate information to customers.

4. Multitasking: Manage multiple chat conversations simultaneously while ensuring each customer receives the attention and assistance they require.

5. Collaboration: Collaborate with other departments, such as sales and technical support, to resolve customer issues and provide comprehensive solutions.

6. Customer Feedback: Actively collect and report customer feedback, suggestions, and recurring issues to assist in process improvement.

**Qualifications**:
**Education**: High school diploma or equivalent. A degree in a relevant field is a plus but not mandatory.

**Communication Skills**: Excellent written communication skills with the ability to articulate information clearly and concisely.

**Empathy**: A customer-centric approach with the ability to empathize with customers' concerns and provide empathetic support.

**Typing Proficiency**: Fast and accurate typing skills are essential to handle multiple chat conversations effectively.

**Adaptability**: Willingness to work in a dynamic environment and adapt to evolving customer needs and company policies.

**Flexibility**: flexible to work in different timelines/ shifts

**Salary**: ₹400,000.00 - ₹600,000.00 per year

Schedule:

- Rotational shift

Ability to commute/relocate:

- New Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

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