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Customer Service Representative

5 months ago

Remote, India Futwork Full time

**Skills Required** - TeleCalling / Outbound Calling / TeleSales

**Company Domain** - Banking and Finance

**Roles and Responsibilities -**:

- Call existing customers and engage with them
- Post Engagement check if the customer would want to upgrade the account
- Collect details on call and help collecting details
- Respond quickly to assigned leads
- Work on the lines of highest ethical and moral standards and as set by the company

**Input Metrics/Daily Target -**
- 9 hours Shift and 6 working days in a week
- Deliver 5.5 hours of total talktime & 4 hours of connected talktime on a daily basis

**Requirements -**
- Any Graduate / PostGraduate
- Should have atleast 6 months of experience in user onboarding / bank account opening calls
- Proven experience of atleast 6-8 months in Outbound Calling
- Proficient in English and Hindi
- Negotiation, Pitching and dealing with clients / Persistent and results-oriented
- Multi-disciplinary, continuous learning mind-set
- Customer focus with good convincing ability and confident personality
- Immediate Joiners
- Have an android smartphone and an active internet connection

**Salary -**:

- Fixed - INR 10,500*/- per month
- Bonus - Upto INR 4000/
- **Salary**: ₹10,500.00 - ₹14,500.00 per month

**Benefits**:

- Work from home

Schedule:

- Day shift
- Monday to Friday
- Morning shift

Supplemental pay types:

- Performance bonus

Application Question(s):

- Should be knowledge in Financial terms like FD/INTEREST etc.

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (required)