Call Centre Representative-domestic

2 weeks ago


Mumbai, India Upcruit Business Services Full time

**Shift timings: 8.5 hours, Day shift (Rotational shifts)**

**Proficiency in English is a must**

**Responsibilities and Duties**
- Convert Leads into Appointments.
- Identify valid enquiries of patients calling and fix an appointment with our Clinics in India.
- Obtains customer information by answering telephone calls; probing them and fixing the first consultation
- Ensuring correct information is delivered to patients during their first consultation.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that they feel supported and value
- Informs Patients by explaining procedures; answering questions; providing information.
- Engaging in active listening with callers, confirming or clarifying information and diffusing difficult situations, as needed.

**Salary**: ₹350,000.00 - ₹420,000.00 per year

**Benefits**:

- Health insurance

Schedule:

- Day shift

Ability to commute/relocate:

- Kurla, Mumbai, Mumbai - 400070, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 2 years (required)
- Customer service: 2 years (required)

**Language**:

- English (required)
- Hindi (preferred)

**Speak with the employer**
+91 9619880928



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