Female Customer Care Executive
6 months ago
**Immediate Joiner**
**Fluent In English**
**Min Experience 2 Years**
**Responsibilities**:
- Handling and resolving customer complaints in a timely and empathetic manner.
- Providing accurate information to customers regarding products, services, and company policies.
- Maintaining a high level of professionalism and customer satisfaction at all times.
- Collaborating with other departments to ensure seamless customer experiences.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Escalating complex issues to the appropriate department or supervisor for resolution.
- Following up with customers to ensure their concerns have been resolved to their satisfaction.
- Identifying and implementing process improvements to enhance the customer experience.
- Participating in training and professional development activities as required.
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- total work: 2 years (preferred)
- Customer service: 2 years (preferred)
**Language**:
- Hindi (preferred)
- English (required)
Work Location: In person
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