Female Customer Care Executive

6 months ago


Navrangpura Ahmedabad Gujarat, India VANSHIKA ENTERPRISES Full time

**Immediate Joiner**

**Fluent In English**

**Min Experience 2 Years**

**Responsibilities**:

- Handling and resolving customer complaints in a timely and empathetic manner.
- Providing accurate information to customers regarding products, services, and company policies.
- Maintaining a high level of professionalism and customer satisfaction at all times.
- Collaborating with other departments to ensure seamless customer experiences.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Escalating complex issues to the appropriate department or supervisor for resolution.
- Following up with customers to ensure their concerns have been resolved to their satisfaction.
- Identifying and implementing process improvements to enhance the customer experience.
- Participating in training and professional development activities as required.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 2 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person



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