
Reservation & Ticketing Agent
3 weeks ago
We're looking for detail-oriented reservation agents (Amadeus Operator) to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets.
To be successful as a Reservation Agent you must be able to work with mínimal supervision and have excellent customer service skills. Additionally, you should be able to up-sell and have excellent knowledge of deals and savings available to customers
**Qualifications**:
For you to be successful as a Ticketing agent with us, you would need to have the following experience:
- Tourism knowledge including **Hotels **and **Flights**:
- GDS knowledge is a must have - **Amadeus **as a priority.
- Ability to create **booking**, **ticketing**, **reissue**, **Q updates**:
- MS Excel and Word competency
- Multitasking - working with variant channels: mail, slack, Monday, hospitality systems
- Monitoring systems for irregular ticket booking behavior
- Excellent organizational skills and strong team player qualities
- The ability to work variable shifts
- Act as a resource/support for agents with ticketing/fares questions including branch offices as determined.
Location - F-538 SK Towers, Ground Floor. Next to Mohali Towers. Phase 8B Mohali
**Job Types**: Full-time, Permanent
Pay: ₹360,000.00 - ₹420,000.00 per year
Schedule:
- Day shift
- Morning shift
Supplemental pay types:
- Performance bonus
- Quarterly bonus
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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