Customer Service Executive
3 months ago
**On site Job (Work Form Office)**
**Key Responsibilities**:
**1.** **Customer Interaction**:
Provide information about packages, services, and assist with booking inquiries.
Address customer concerns and resolve issues in a timely and professional manner.
**2.** **Booking Coordination**:
Process bookings and reservations accurately. Coordinate with the sales and operations teams to ensure seamless execution of customer requests.
Maintain up-to-date records of bookings and client information.
**3.** **Documentation**:
Prepare and manage necessary documentation for bookings.
Ensure compliance with company policies and industry regulations.
**4.** **Communication**:
Communicate effectively with clients, colleagues, and other departments.
Keep clients informed about their bookings, payments, and any changes in travel plans.
**5.** **Administrative Support**:
Assist in general administrative tasks related to front office operations.
Manage and organize virtual files and documents.
**6.** **Problem Resolution**:
Address and resolve customer issues promptly and professionally.
Collaborate with other departments to find solutions to challenges.
**7.** **Quality Assurance**:
Ensure the accuracy of information provided to clients.
Seek and implement feedback to improve service quality.
**8.** **Work from Home Setup**:
Possess a reliable internet connection and a suitable workspace.
Adhere to company policies regarding remote work.
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 3 years (preferred)
- Customer service: 3 years (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
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