Front Office Associate
4 days ago
**Job Description**:
- Checking guests in and out.
- Receiving and managing reservations made online and telephonically.
- Verifying guests' payment methods during check-in.
- Assigning rooms to guests and informing them of any specials offered.
- Registers guests and manages the rooming chart.
- Organizing transport services for guests at their request.
- Providing guests with information about the property & Up sell additional facilities.
- Maintains security and telecommunications system.
- Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
- Monitor office supplies and place orders when necessary.
- Take up other duties as assigned (travel arrangements, schedules etc.)
**Essential Skills**:
- Proficient in English (speaking and writing)
- Excellent knowledge of MS Office (especially Excel and Word)
- Strong communication and people skills
- Good organizational and multi-tasking abilities
- Problem-solving skills
- Knowledge f office management and basic bookkeeping
**Qualification & Experience**:
- Degree or Diploma in Hotel management & Travel and Tourism management.
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role.
- Experience with hotel reservations software’s will be an advantage.
**Job Types**: Full-time, Permanent
**Benefits**:
- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Thrissur, Kerala: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma (preferred)
**Experience**:
- Microsoft Office: 1 year (preferred)
- total work: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
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