Customer Care Representative
2 months ago
**Technical Support Responsibilities**:
- Identifying Technical problem.
- Troubleshooting technical issues.
- Diagnosing the network issue.
- Resolving network issues.
- Speaking to customers to quickly get to the root of their problem.
- Providing timely and accurate.
- Talking clients through a series of actions to resolve a problem.
- Following up with clients to ensure the problem is resolved.
- Replacing or repairing the issues.
- Managing multiple cases at one time.
- Testing and evaluating new technologies.
- Conducting electrical safety checks on equipment.
**Technical Support Requirements**:
- B.Tech /BE in ECE or EEE.
- Experience : 2 + years
- Location : Madhapur
- Languages : Telugu, English, Hindi (Kannada )
- Prior experience in tech support, desktop support, or a similar role.
- Proficiency in MS Excel
- Attention to detail and good problem-solving skills.
- Excellent interpersonal skills.
- Good written and verbal communication.
Contact:
9542949431
**Job Types**: Full-time, Permanent
Pay: ₹9,113.48 - ₹26,826.17 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 2 years (required)
- Customer service: 2 years (required)
**Language**:
- Hindi (required)
- English (required)
- Telugu (required)
- Kannada (required)
Work Location: In person
Application Deadline: 26/09/2024
Expected Start Date: 15/09/2024
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