Customer Care Executive

2 months ago


Hyderabad Telangana, India Hearing Solutions Pvt Ltd Full time

Customer Care Executive

I, Role (CCE)

**Managing incoming calls and customer service inquiries ** Generating sales leads that develop into new customers **Identifying and assessing customers’ needs to achieve satisfaction**

**II, Skills (CCE)**

Manage large amounts of incoming calls **Generate sales leads ** Identify and assess customers’ needs to achieve satisfaction **Build sustainable relationships and trust with customer accounts through open and interactive communication ** Provide accurate, valid and complete information by using the right methods/tools **Meet personal/customer service team sales targets and call handling quotas ** Handle customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution **Keep records of customer interactions, process customer accounts and file documents ** Follow communication procedures, guidelines and policies **Take the extra mile to engage customers ** Proven customer support experience or experience as a client service representative **Track record of over-achieving quota ** Strong phone contact handling skills and active listening **Familiarity with CRM systems and practices ** Customer orientation and ability to adapt/respond to different types of characters **Excellent communication and presentation skills ** Ability to multi-task, prioritize, and manage time effectively **Should be Proficient in English, Hindi and Telugu. Kannada, Malayalam ** Qualification - +2/Graduates.

**Job Types**: Full-time, Permanent

Pay: ₹8,528.51 - ₹25,286.15 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Morning shift
- Rotational shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person

**Speak with the employer**
+91 9014426445



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