Customer Care Executive

2 months ago


Hyderabad Telangana, India Reachbroad Full time

Reporting: Team Lead Customer care

Both Inbound and outbound call center

1. Making calls to customer for activation of connections

2. Reminder for reactivation of the accounts

3. Checking for expiry or deactivated accounts and trying to reinstate them

4. Receiving the complaints and forwarding to the related team

5. Doing Payment follow up.

6. Follow for the complaints and ensuring the complaint is closed

7. Feedback From the customer.

8. Telugu communication is Must

**Skills**:1. Good Communication Skills

2. Team Player

Schedule:

- Day shift
- Rotational shift

**Education**:

- Secondary(10th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person



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