Trp - IT Service Desk

2 months ago


Mumbai, India Travelex Full time

Service Desk - TRP

Role purpose

The purpose of the role is the delivery of first line proactive and reactive technical support for all Travelex business areas. Working closely with IT colleagues, partners, suppliers and business areas to provide a single point of contact to log, fix and progress IT related requests and faults.

Key accountabilities

Call Management

To ensure that all calls are logged accurately within IT Service Desk

Capture detail & correct information pertaining to all inbound calls

Incident Management

To ensure all calls are updated and resolved within SLA targets

To endeavor to provide an ‘Above Customer Expectation’ service

Undertake first line resolution activities

Communication

Writes and speaks fluently on all aspects of work and communicates effectively

General

Undertakes any necessary training associated with the duties of the post and participates in training.

Complies with Travelex policies and standards, including all Company Health and Safety policies and legislation in the performance of their duties and responsibilities

Maintains confidentiality and observes data protection guidelines

Carries out any other reasonable duties in line with their capability

Experience and personal qualities

Desire to provide the customer support/service delivery.

Excellent customer service skills with a high level of focus on quality

Excellent inter-personal skills (verbal and written)

Clear understanding and interest in current and emerging IT technologies

Beneficial to have an awareness of the IT industry in general

An understanding and interest in the use of IT within business functions



  • Mumbai, India CMS IT Full time

    Opening for service desk Exp -1 yr-3 yr Location -Mumbai Education -any graduation Exp in service desk If interested please drop your updated resume Warms regards Kumari Puja 9871479603 **Salary**: From ₹200,000.00 per year **Benefits**: - Health insurance - Provident Fund Shift: - Flexible shift Ability to commute/relocate: - Mumbai,...

  • Service Desk

    1 week ago


    Navi Mumbai, India Kaapro Management Solutions Full time

    Opening: 5 Nos.- Job ID: 59272- Employment Type: Full Time- Reference: - Work Experience: 1.0 Year(s) To 5.0 Year(s)- CTC Salary: 1.00 LPA TO 3.00 LPA- Function: IT Software - Client Server- Industry: IT-Software/Software Services- Location: - Navi-mumbai Posted On: 17th May, 2023 **Hello, Greetings from MM Management!! I am Krishna from MM Management....

  • Service Desk

    2 weeks ago


    Mumbai, India Willis Towers Watson Full time

    Service Desk - Mumbai, IN July 27, 2023 **About WTW**: Our distinct, connected perspective across talent, assets and ideas unlocks potential for our clients. While many just look at mitigating the downside, we see how a unified approach to people and risk is a path to growth. Powered by market analytics and behavioral insight, our integrated teams reveal...

  • IT Service Desk

    1 week ago


    Navi Mumbai, India Impact InfoTech Full time

    Role : IT Service Desk (US) Experience : Need Minimum 2 Years experience required in IT Service Desk (International Experience Mandatory) Qualification : Graduate Working Days : 5 Days Week Off : 2 Days Salary : Upto 6 LPA Notice Period : 30 Days/ 15 Days/Immediate Location : Navi Mumbai **Salary**: Up to ₹600,000.00 per year **Benefits**: -...

  • Service Desk

    2 weeks ago


    Mumbai, India WTW Full time

    **About WTW**: Our distinct, connected perspective across talent, assets and ideas unlocks potential for our clients. While many just look at mitigating the downside, we see how a unified approach to people and risk is a path to growth. Powered by market analytics and behavioral insight, our integrated teams reveal hidden value within the critical...

  • Service Desk

    2 days ago


    Mumbai, Maharashtra, India Tata Consultancy Services Full time

    Greetings from TCS !!! TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there-s nothing that can stop us from growing together. Role: Service Desk Location: Ahmedabad/ Mumbai Experience Range: 4-7 years Educational Qualification : 15 Years of Full Time Education **Job...

  • Service Desk Engineer

    2 months ago


    Mumbai, India @ Six Sigma Full time

    Job Details Requirement Type Permanent Job Title Service Desk Engineer Job Level Middle Management Job Description Service Desk Engineer No. of Openings 2 Job Domain IT Experience - Minimum - Maximum Desk Engineer Expected Date Of Joining 2023-10-03 Joining Time 15 Days Salary 36000 Work Locations Mumbai City Required skills Service Desk...


  • Mumbai, India @ Six Sigma Full time

    Job Details Requirement Type Permanent Job Title Service Desk Engineer Job Level Middle Management Job Description Service Desk Engineer No. of Openings 2 Job Domain IT Experience - Minimum - Maximum Desk Engineer Expected Date Of Joining 2023-10-03 Joining Time 15 Days Salary 36000 Work Locations Mumbai City Required skills Service Desk...

  • IT Service Desk

    7 days ago


    Mumbai, India Tridat India Full time

    Hello, Greetings for the day !!! Tridat Technologies is hiring "IT Service Desk" for one of the advanced technology solutions company catering to the needs of the Banking, Mobility, Payments and Government sectors. **Qualifications**: Any graduate **Experience**: 2+ yrs **Roles & Responsibilities**:- Must have experience in Technical IT Service Desk...

  • IT Service Desk

    7 days ago


    Ghansoli, Navi Mumbai, Maharashtra, India Three Ess Computer Services (I) Pvt. Ltd. Full time

    Experience : Minimum - 1year+ - Excellent problem-solving and communication skills - Should have excellent communication in English - 6 days working - Managed a team size of minimum 6 -7 Engineers - Monitoring all escalated calls of engineers & updating the same - Measure Performance of Service Desk Team - Balanced workload across the Service Desk Team -...

  • Service Desk Lead

    3 weeks ago


    Mumbai, India ideas 4 Transformation Full time

    Manage the Technical service desk team and evaluate performance Ensure customer service is timely and accurate on a daily basis Recruit, train and support help desk representatives and technicians Set specific customer service standards Contribute to improving customer support by actively responding to queries and handling complaints. Establish best...

  • Service Desk Manager

    1 month ago


    Mumbai, India Lenovo Full time

    Description and Requirements Highly motivated individual with a proven track record to deliver results and lead a team through change and challenging circumstances 7+ years experience as a People Manager in an IT production Service Desk support/Service Desk environment Proven ability to build and maintain strong working relationships with business...

  • Service Desk Engineer

    1 month ago


    mumbai city, India @ Six Sigma Full time

    Job Details Requirement Type Permanent Job Title Service Desk Engineer Job Level Middle Management Job Description Service Desk Engineer No. of Openings 2 Job Domain IT Experience - Minimum - Maximum Desk Engineer Expected Date Of Joining 2023-10-03 Joining Time 15 Days Salary 36000 Work Locations Mumbai City Required skills Service...


  • mumbai city, India @ Six Sigma Full time

    Job Details Requirement Type Permanent Job Title Service Desk Engineer Job Level Middle Management Job Description Service Desk Engineer No. of Openings 2 Job Domain IT Experience - Minimum - Maximum Desk Engineer Expected Date Of Joining 2023-10-03 Joining Time 15 Days Salary 36000 Work Locations Mumbai City Required skills Service...

  • Service Desk Manager

    1 month ago


    mumbai, India Lenovo Full time

    Description and Requirements Highly motivated individual with a proven track record to deliver results and lead a team through change and challenging circumstances 7+ years experience as a People Manager in an IT production Service Desk support/Service Desk environment Proven ability to build and maintain strong working relationships with...

  • Service Desk Manager

    3 weeks ago


    Mumbai, India Lenovo Full time

    Description and Requirements Highly motivated individual with a proven track record to deliver results and lead a team through change and challenging circumstances 7+ years experience as a People Manager in an IT production Service Desk support/Service Desk environment Proven ability to build and maintain strong working relationships with business...


  • Mumbai, India Lenovo Full time

    Description and Requirements Highly motivated individual with a proven track record to deliver results and lead a team through change and challenging circumstances 7+ years experience as a People Manager in an IT production Service Desk support/Service Desk environment Proven ability to build and maintain strong working relationships with business...

  • Service Desk Admin

    3 days ago


    Mumbai, Maharashtra, India Tata Consultancy Services Full time

    Required Skills: Service desk & Voice support, Good Communication skill. - Good-to-Have - 1 to 2 years relevant experience The primary Service Desk Agent role is that of providing first level support through taking calls, chats, web tickets and handling the resulting incidents or Service Requests, using the incident and request fulfilment process in line...

  • Service Desk Manager

    2 weeks ago


    Mumbai, India Lenovo Full time

    We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built...


  • Mumbai, India Lenovo Full time

    We are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built...