IT Service Desk

3 weeks ago


Mumbai, India Tridat India Full time

Hello,

Greetings for the day

Tridat Technologies is hiring "IT Service Desk" for one of the advanced technology solutions company catering to the needs of the Banking, Mobility, Payments and Government sectors.

**Qualifications**: Any graduate

**Experience**: 2+ yrs

**Roles & Responsibilities**:- Must have experience in Technical IT Service Desk support.
- Should have ITIL process flow (ITIL certification will be value addition
- Ownership to take issue resolutions within process.
- Knowledge any ticketing tools.
- Knowledge SLA.
- Knowledge MIS and MIS creation.
- Report creation from Tools. Must have knowledge in Excel, work, PPT.
- Knowledge to understand SOW.
- 24/7 Support
- Intelligent and smart working capability.

**Location**:Rabale, Navi Mumbai

**Working Days**: Monday to Friday

**Employment Mode**:Contract to hire (Full time opportunity)

**Joining Period**: Immediate to max 30 days

Thank You & Regards,

**Shraddha Kamble**

**HR Recruiter



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