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Soft Services Executive

2 months ago

Kolkata, India JLL Full time

JLL supports the Whole You, personally and professionally.

Soft Services Executive
Property and Asset Management

**How We support the Whole You**:
Our benefits are a good reason to come to JLL.
We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to lower their health costs and increase their personal and financial security.

**Benefits to eligible employees, include**:
**Co-Parenting Leave**: 10 Days

**Employee Assistance Programme (EAP)**: Santulan
Crèche Benefit

**Group Medical Coverage (GMC) Default plan**: Option of INR 300,000 that covers self, spouse, children and parents / in-laws

**Personal Accident Insurance**: 2 x ABS (Minimum of INR 500,000 and Maximum of INR 3,000,000)

**Term Life Insurance**: 2 x ABS (Minimum of INR 700,000 and Maximum of INR 10,000,000)

**Location**: Kolkata

**What this job involves**: Playing a huge role in operations & assisting in the day-to-day operations from Softervices, housekeeping, customer relations, landscaping department. You’ll work hand in hand with site manager to deliver the best property management services.

Are you a seasoned facilities expert with solid leadership skills? Working with a team, you’ll manage the daily client activities for the assigned property.
Likewise, you will implement building procedures and performance measures—and ease the path for compliance with these.
You’ll be responsible for the complete soft services of the property in terms of housekeeping, landscaping, horticulture, pest control, help desk operations, client & vendors invoice, indenting of consumables, maintenance of consumption registers, training of soft services staff, co-ordination with the service partners, evaluation of vendors.
You’ll also boost on-site operations by promoting best practices and developing better processes. On top of these, you’ll be at the helm of property safety by encouraging adherence to health and safety standards.
Perform and coordinate audits to determine if housekeeping, horticulture, pest control, hospitality and other services are adequate and reviews subordinate team knowledge for adequacy.
Your input and ideas will be sought to help steer the team in directions that help make the facility more quality driven.
You shall be responsible for overall upkeep of the property to high standards of operations, maintenance, and cleanliness. You’ll spend a lot of time working with different kinds of people—that’s why strong verbal and written communication skills are essential.
Must have excellent people’s skill. In addition to the above-mentioned duties and job functions, any other assignments given by Management
You’ll be working frequently with clients—that’s why you’ll need to build strong relationships with them. You’ll be expected to proactively make sure that the clients’ expectations are always met. You’ll also serve as the main point of contact for any facilities-related concerns
You’ll also coordinate with vendors and suppliers to ensure that they comply with the procurement processes and deliver quality work practices according to the contract and budget
Work closely with the regional RO / HO / SME/ Training teams and ensure closures of all required reports.
You will support our people’s growth and development through training and coaching sessions.
You’ll also uphold a culture that thrives on collaboration, cooperation and performance excellence. Furthermore, you’ll ensure that the team is constantly motivated, and that trust and work ethics prevail among members.
Facilitate the services under the Slogan “No Safety No Work”. Additionally, this role requires a thorough understanding of all safety and environmental concerns as they relate to the equipment and the overall plant arena.
Building smooth relationships with people will help you succeed in this role, so it will be good for you if you’re a go-getter with a warm and positive attitude. It also shouldn’t be hard for you to stay calm in the face of crises at work, especially in dealing with customers.
You’ll need a strong presence of mind to put a lot of things in order. You’ll stay on top of maintenance activities and requirements with contractors or vendors to complete all repairs and maintenance based on timelines and standards.
Ensure SOPs and checklists are followed. Keep a track of stock and inventory and raise requisitions before consumables get perished. Besides these, you will also audit and inspect sites and systems for any defects, come up with solutions and get hold of quotations.
Paying attention to detail and having excellent problem-solving skills is essential. Teamwork and management skills are added advantages. You must have

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