Soft Services Executive

2 weeks ago

Kolkata, West Bengal, India JLL Full time
JLL supports the Whole You, personally and professionally.

Soft Service Executive

Property & Asset Management

What this job involves:

About the role

Objective of the role:

To Manage the Soft Services, horticulture, and ensure Clean, Hygienic and safe environment in the building

Responsibilities:

Reports to PM and carry out all activities and functions as per SOPs
Oversight and management of Building Upkeep Services Unit primarily of common areas of the building.
Management of vendor personnel for assigned units.
Manage training that includes assessing training needs of staff, and developing and coordinating programs to meet unit needs.
Develop Work Plans and implement the same
Organize and provide appropriate coordination for employee relations' issues & statutory compliances.
Plans, schedules, inspect work, and assigns work to subordinate supervisors and/or teams.
May supervise shift workers and inspect.
Applies knowledge of administration of program, resources, and staff.
Demonstrated ability to manage others and to communicate effectively.
Develops, interprets, and applies policies.
Reviews programs/ processes for effectiveness.
Brief all staff regarding their duties, designated areas and special instructions if any.
Prepare and implement various checklists, at the frequency instructed in the suggested formats.
De-brief all supervised staff at the end of each shift.

Monitor that the staff is cleaning in the required manner in order to ensure that the surfaces are maintained in the best possible way and to enhance their longevity.

Ensure discipline, proper attire and etiquette in the staff
Ensure maximum efficiency in Housekeeping, Security and Horticulture Services

Experience & Education
Will be qualified Management /diploma holder with experience of 3 -5 years in the Industry

Working knowledge of the philosophy, objectives, methods and practices of Janitorial operations including Cleaning chemicals & consumables usage, maintenance, repair of equipment and waste disposal methods, hygiene & sanitation standards & techniques pertinent to housekeeping including scheduling, training, identification of needs and maintenance of controls.

Ability to effectively supervise and coordinate the work of assigned areas of responsibility; to ensure the material, cost, work, and time reports; to communicate skilfully orally and in writing about the building/facility snags; to understand, carry out, and issue clear oral and written instructions; and to establish and maintain cooperative and effective relationships with those contacted in the course of work.

Good Knowledge in functional area of Janitorial services
Adequate software exposure like MS office etc.
Good Leadership Qualities
Speak clearly, concisely and effectively; listen to, and understand, information and ideas as presented verbally

Behavioural Competencies
Strategic Thinking & Leadership
Effective mix of strategic and tactical thought process
Excellent grasp of language as well as content generation, marketing, management and generation
Experience working in heavily matrixed environments and leading by influence
Expertise in influencing business strategies and aligning communications with commercial objectives

An experienced professional

Are you a Graduate and worked as Soft Service Executive in a high rise building.? Do you put customer satisfaction at the forefront? If you said yes to all these, we're more than happy to work with you.

An effective communicator

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment.

We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL

  • We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.


Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

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