Field Service Engineer

3 weeks ago

Kolkata, West Bengal, India Alfa Laval Full time

Join us as Field Service Engineer to advance and learn alongside accomplished subject matter experts in the domain

Be a part of our team that works to improve the whole customer experience. To be truly successful we have to look beyond just selling products and solutions. Customers want us to be a partner that works closely with them.

The position / About the Job:

In this job the Field Service Engineer would be responsible for:

  • Responsible for executing maintenance and repairs on standard products at customer site.
  • Executing and providing technical support to customer: commissioning, installation, testing, repairing, and maintaining as well as condition monitoring and energy audits on products, modules and systems at customer site.
  • Troubleshoot, investigate, and resolve technical problems with deep application and deep product knowledge at customers site or remotely.
  • Undertake field service jobs both locally and within the other locations.
  • Communicate product related changes and technical upgrade to customer.
  • Train customers on product and operation of equipment.
  • Make technical report along with observations & recommendation at site & get it signed by the customer.
  • Follow up on actions and promises made to customers.
  • Report unsafe practices, incidents, and work for continuous improvement.
  • Capture Installed Base on site and communicate sales opportunities to sales organization.
  • Proactive service advice.
  • Update technical knowledge about product and application on regular basis.
  • Effective utilization of Alfa Laval soft tools and reporting systems.
  • Explore Business Development and opportunities of new services.
  • Identifying upgrade opportunities at Customer sites communicate to sales team.
  • Supervise and oversee service jobs within your scope of expertise.

Who you are?

As a Field Service Engineer, you will execute increased scope from 360o service portfolio (Start up, maintenance, support) for basic as well as complex product at customer sites. Also share market intelligence and customer insight. You will Communicate reports and actions to be taken to resolve customers' issue. You would be required to troubleshoot customers' problems related to supplied products at site.

Your strong business acumen and strategic approach will guide the organization to reach to the next level and deliver excellent customer experience and timely delivery. You are value driven person with high level of integrity. Your strong and courageous mindset is a key.

What you can be?

  • B.E. / Diploma Mechanical with Minimum 1 to 5 years relevant Experience will have first preference
  • Knowledge of rotating equipment's / Heat Transfer / fluid equipment.
  • Knowledge of good mechanical maintenance practices.
  • Hands on experience on Field Instruments.
  • Having Service Background and local residence will be added advantage for us.
  • Good communication skills.

Location –Preferred location of candidate – Asansol

Why should you apply

  • We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.
  • Exciting place to build a global network with different nationalities to mingle and to learn.
  • Your work will have a true impact on Alfa Laval's future success, you will be learning new things every day.
  • In this role you will be reporting to Regional Service Manager of Alfa Laval India.

"We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application, you will be invited to play the assessment games.

Interested? Please apply for the position.

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