Service Engineer

7 days ago

Kolkata, West Bengal, India Prometheus Consulting Services. Full time

Experience-2-10 years

Location-Kolkata

JOB PROFILE

Ensuring customer satisfaction by providing proper aftermarket support

to customers in the given territory. Helping in Generation of Service

Business. Visiting customers for technical trouble shooting, repairs,

refurbishing , overhauling , AMC ,CMC , Hiring Contracts etc Training

of Dealer personals and development of right processes for service

delivery at the dealer end. Judicious Warranty disbursement for

reducing Warranty Expenses Mentoring Dealers, Training customers &

operators

JOB DESCRIPTION

  • The incumbent will report to Service Head of the branch location. He will be required to: Visit the customers for generating Service business & evaluating technical jobs viz., repairs, refurbishing etc.
  • Ensure that the work is carried out as per contracts AMC / PMC / CMC schedules & maintain MIS.
  • Support the service business by generation of sales of genuine spares & attachments. Sharp focus on Hiring & Contracts operations & adherence to SLAs Ensure customer satisfaction by quick responses for spares and services for long-term relationships.
  • Whilst warranty period, Salvage / repair the spare parts to reuse, understand recurring problems of the products, replacement of spares at customers
  • site and sending back items under warranty to HO for proper accounting and documentation.
  • Clear & concise communication for follow ups with Customers & Service HO personnel.
  • Have an up beat attitude to remain optimistic & be a go getter.
  • Maintain & have the Service MIS on tab.
  • Provide training to Dealers & customers about product upkeep, maintenance and safety of the equipment purchased by the customers.

Note: The incumbent would be required to travel extensively for the purpose of Company-s business as per the job requirements. The incumbent should possess a valid two-wheeler driving

license.

REQUISITE QUALIFICATION

Essential: Any Graduate or Degree / Diploma in Engineering

Preferred: -

REQUISITE WORK EXPERIENCE

Essential: 2 year of work experience for Degree in Engineering OR 4 years of work

experience for Diploma in Engineering / Any graduate

Preferred: Experience in service of industrial products like MHE

SPECIAL SKILLS REQUIRED

Essential: Technical Skills Communication Skills Product knowledge Sound

fundamental concepts

Interested candidates can share their updated resume @

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