Insurance Associate

2 weeks ago


Noida, India MetLife Full time

Process Details & Primary Responsibility

Process payments on behalf of Institutional MLM Group A customers and Voluntary benefits - GUL, LRK, AARP, LAPSE
- Process bills / invoices and allocate cash.
- Research website to review backup documentation.
- Send request for additional/missing information.
- Process identified suspense items distributed by Tampa RPA’s.
- Reconcile bank deposits to ensure items received daily are correct
- Daily reporting of volumes
- Notify Business of issues

Performance Parameters

TAT

Accuracy

Knowledge skills & competency required

Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of business procedure and policies.

0 months to 2.5 year of customer service/ Data Entry experience

College graduate

Good verbal & written communication skills.

Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers.

Strong organizational skills.

Demonstrated ability to manage stress

Basic computer skill

Ability to work various shifts within hours of operation. Flexibility is a must, as your shift can/will change to meet business needs.

Should have Problem Solving/Analytical Ability along with Judgment and Decision Making skills

Department: Insurance

Reports to: Team Leader / Assistant Manager

Responsibility Level: Nil

Role - Associate

Span of Control: Nil

Positions reporting into this role: Nil

Process Name: Remittance SAP

Internal Ver 1.0 Page 1of 1

Primary Internal Interactions

AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support as well as associate development.

Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance.

Quality Compliance Analyst (QCA) for the purpose of feedback and audit.

Trainers for the purpose of pre-process and process training.

Primary External Interactions

MetLife Subject Matter Experts for the purpose of seeking missing information.

MetLife Subject Matter Expert for the purpose of work related issues and escalated transactions.

Minimum Qualification

Education Requirements

Bachelor’s degree (Any Stream) or diploma with a minimum of 15 years of education.

Minimum Experience

Minimum 18 months experience in BPO industry. Skills Technical Skills

Computer navigation skills

Keyboarding and data entry speed (minimum 20 wpm with 90% accuracy)

Working knowledge of MS Excel and MS Word.Understands basic principles of accounting. (preferred)

Process Specific Skills

Effective communicator / Speaks clearly & succinctly.

Strong understanding and comprehension of the English language

Knowledge of Insurance principles in relation to the US Insurance industryKnowledge about US Culture

Soft skills (Minimum)

Communication skills - should be able to read, interpret business documents. Good oral/written communicationAnalytical and interpersonal skillsEscalate issues if requiredData gathering ability/ Eye for detailTeam work/ Managing Self / AdaptabilityAbility to work successfully in production driven environmentAdaptability to changeAbility to work on routine/standardized transactions Soft Skills (Desired)

Self disciplined and result orientedAbility to multi taskAbility to work effectively as part of a team


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