Insurance Associate

3 weeks ago


Noida, India MetLife Full time

**Department**:Insurance***

**Responsibility Level**:Nil

**Span of Control**:Nil

**Process Name**:Remittance LM & CBS

**Positions reporting into this role**:Nil

Role - Associate

**Reports to**:Team Leader / Assistant Manager

**Process Details & Primary Responsibility**

Process payments on behalf of Institutional MLM Group A customers and Voluntary benefits - GUL, LRK, AARP, LAPSE
- Process bills / invoices and allocate cash.
- Research website to review backup documentation.
- Send request for additional/missing information.
- Process identified suspense items distributed by Tampa RPA’s.
- Reconcile bank deposits to ensure items received daily are correct
- Daily reporting of volumes
- Notify Business of issues

**Performance Parameters
- TAT
- Accuracy

**Knowledge skills & competency required**
- Demonstrated ability to learn quickly and willingness to obtain
functional knowledge and understanding of business procedure and policies.
- 0 months to 2.5 year of customer service/ Data Entry experience
- College graduate
- Good verbal & written communication skills.
- Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers.
- Strong organizational skills.
- Demonstrated ability to manage stress
- Basic computer skill
- Ability to work various shifts within hours of operation. Flexibility is a must, as your shift can/will change to meet business needs.
- Should have Problem Solving/Analytical Ability along with Judgment and Decision Making skills

**Primary Internal Interactions**
- AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support as well as associate development.
- Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance.
- Quality Compliance Analyst (QCA) for the purpose of feedback and audit.
- Trainers for the purpose of pre-process and process training.

**Primary External Interactions**
- MetLife Subject Matter Experts for the purpose of seeking missing information.
- MetLife Subject Matter Expert for the purpose of work related issues and escalated transactions.

**Minimum Qualification**

**_
- **Education Requirements**:
Bachelor’s degree (Any Stream) or diploma with a minimum of 15 years of education.

**Minimum Experience**

Minimum 18 months experience in BPO industry.

**Skills**:
**Technical Skills**:

- Computer navigation skills
- Keyboarding and data entry speed (minimum 20 wpm with 90% accuracy)
- Working knowledge of MS Excel and MS Word.
- Understands basic principles of accounting. (preferred)

**Process Specific Skills**
- Effective communicator / Speaks clearly & succinctly.
- Strong understanding and comprehension of the English language
- Knowledge of Insurance principles in relation to the US Insurance industry
- Knowledge about US Culture

**Soft skills (Minimum)**
- Communication skills - should be able to read, interpret business documents. Good oral/written communication
- Analytical and interpersonal skills
- Escalate issues if required
- Data gathering ability/ Eye for detail
- Team work/ Managing Self / Adaptability
- Ability to work successfully in production driven environment
- Adaptability to change
- Ability to work on routine/standardized transactions

**Soft Skills (Desired)**
- Self disciplined and result oriented
- Ability to multi task
- Ability to work effectively as part of a team

***:

- ** Freshers**:
**Technical Skills**:

- Computer navigation skills
- Keyboarding and data entry speed (minimum 30 wpm with 90% accuracy)
- Minimum knowledge of MS Excel and MS Word.

**Process Specific Skills**
- Basic knowledge of Insurance background.

**Soft skills (Desired)**
- Demonstrate ability to work in a team environment
- Self-disciplined
- Ability to multi task
- Learning agility
- Basic analytical skills and eye for detail
- Adaptability to change
- Ability to work successfully in production driven environment
- Ability to empathize and comprehend

**Soft Skills (Minimum)**
- Good PC skills
- Team player
- Positive attitude


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